Nydira A.
THIS BANK IS A SCAM
THIS BANK IS A SCAM! RUN AND TAKE YOUR MONEY ELSEWHERE PLEASE! Buyer beware. My ACH to fund my account was 7k and took my funding bank 3 business days to clear but took tillful 60 business days!!! After i called and asked why my card wasn’t working they told me my account was being shut down and had no reason they could see as to why. They said it was being investigated and someone would be in touch with me. No one has called email or written me anything and It’s been over a month. Ive called daily since 11/1/22 and they still won’t let me talk to anyone. The customer service representatives are nonexistent or incompetent. They have told me countless times that I can’t speak to a manager because they do not have one which is insane. I have already filed a dispute through my funding bank to get my $7000 deposit back however, I’m running into issues. Absolutely do not trust us bank and do not do business with them. It will be the worst mistake of your life.
Response from TillfulDec 3, 2022
Hi Nydira, we sincerely apologize for the experience you’ve described. This has been passed onto our team internally and we are actively looking into this. Customer Support is our top priority for Tillful and we are very sorry that this was not reflected in your experience with us. Our Customer Support team is available M-F during the hours of 9am to 6pm CT, and we log and reply to all inquiries. We have recently expanded our Support team to help accommodate the increase in interest and applications over the last several months to ensure we can address and assist Tillful Card customers and applicants. For more information, please see our Help Center https://help.tillful.com/card **Disclaimer: Tillful is not a bank. Tillful Card is available in partnership with our sponsor bank Sutton Bank, member FDIC.