TierraNetReviews of tierra.net

An excellent company platform for all my needs since year 2000. Customers Support is always great. Amazing team.

I have lived and worked in the technology world for nearly two decades. I obtained my web domain with Domain Discover/TierraNet in 2001 and one thing remains consistent with my relationship here... the customer service is SUPERB! With TierraNet, I never have had to wait in a queue listening to empty space or bad music, nor have I ever had to navigate a complex web of "press X's" to get to a hold queue. I always [not almost always--* I ALWAYS*] get a quick warm body at TierraNet answering the phone to help me resolve issues. Your not going to find TierraNet levels of customer service that prompt at Google, Apple, Microsoft, or Samsung, it simply does not exist in those places. What does exist at those places is a long list of A.I. menus that do not offer resolutions to the problems and changes they create. Today, I enjoyed another opportunity to fix a problem with TierraNet (a problem created by Google with SSL certificates for my email). I have been trying to resolve this Google issue for TWO WEEKS by navigating thier A.I. generated solutions... none of it worked. So what am I to do? Pick up the phone and call Google customer service? Nope, that does not exist. I called TierraNet, Darryl answered the phone... he solved my two week old Google dilemma in 10 minutes! I feel fortunate that I began my relationship with TierraNet many years ago. I believe I am a responsibly tech savvy individual but I do not have all the answers in this minute-by-minute changing world of technology that we all so heavily rely upon... especially as I get older and the vacuum for finding the answers to fix technology expands. Thank You TierraNet for being there with solutions and answers for more than 20 years.

Tierranet is a good domain name administrator. They provide great value for the money.

I had lost access to my account, most likely because of changes to software by a third party provider. Tierra net expedited a solution after ensuring security protocols. I believe that technically the support team was on holiday that day, but they went above and beyond.

Had to get some help uploading a Wordpress website package and database to a TierraNet domain and hosting solution. Ran into some confusion and issues, so I called in and got connected to Darryl. Listen, TierraNet has an old interface, but in my experience with Darryl the staff is clearly knowledgeable and modern. Darryl is fantastic, took a really effective troubleshooting approach and went above and beyond to help.

Particularly commend Anhuar and also Albert for their help with my domain problem - Anhuar for being patient with me in several emails and then both of them in my phone call from New Zealand with them.

Replies are fast, information given is clear and I always have a way to get back in touch about the same issue if I need to.

Very satisfied in decade and more.