TicketsReviews of tickets.expert

I bought tickets for a specific performance. The screwed up and sent me tickets for the wrong date and refused to exchange them for the correct date. Then they had the unmitigated gall to suggest I use their site to resell the tickets they sent to me. DO NOT BUY FROM THIS COMPANY. They are dishonest THIEVES.

Tickets.Expert (also doing business as TicketGalaxy and TicketNetwork) is basically a bad Stubhub - it is ticket listing service company that matches third-party ticket sellers with buyers. This company doesn't actually hold any of the tickets themselves and has no real way to verify their authenticity. Tickets.Expert also charge ridiculously high service fees ($50+ per ticket) for the use of their site, and you only find out about those fees at the final stage of checkout. Tickets.Expert offer absolutely no refunds on your purchase regardless of the circumstances or how quickly you call them to reverse the transaction. Call within one minute? Does not matter - they will not provide a refund. If the tickets you receive are fake, they will put you through hoops to try to get your money back. The 100% Authentic Guarantee on your tickets is baloney - because they are merely a middleman between a seller and a buyer, they have no way to authenticate the tickets and do not stand behind their ticket guarantee. You'll end up giving up on your refund and trying to recoup the money through your credit card company. Avoid like the plague.

You have a perfectly lawyered Customer Service Policy that was followed so closely, that it forgot once thing...Customer Satifaction!. Isnt that what it is all about when someone finds themselves in a jam. I will start by saying, with the exception of one incredibly nice woman, the people I spoke to have been trained to do nothing more than follow and recite this policy of what they are NOT able to do. And recite it over and over - they simply followed it to the letter of the policy, forcing me to loose $300, a $50 parking pass and not be able to attend a concert as the ticket algo allowed for me to rcieve 2 or the 4 tickets i purchased, with hours before I had a chance to do much. So in the end, I was out of money and disappointed 3 kids to miss a concert with their dad. When a Service Rep and 2 "Managers" can do nothing but recite the "policy" of the website over and over, almost robotically, without finding a solution, I think you might as well not even have a customer service department. Great customer service makes great companies, they find ways to fix things for customers rather than relentlessly standing behind policy when it will hurt a customers experience. Thats what makes those company's great, even iconic. With my experience, they didn't, couldn't provide any options or relief, or show that they are a company destined to greatness by turning bad situations into great outcomes when things go wrong. As a professional private equity investor, I was shocked by the banality of this team, but in particular the Manager. To the owner of this site, they are all great - they didn't cost you a dime. That said, (the person who apparently was the least senior of the three poeple I spoke to) had the most wonderful attitude and sympathy for the situation. She was a human, not a robotic person siting the legal code of your website. I give her 5 stars for her kindness. The manager above her at least tried, but needed to be pushed. But the most senior of them all was the most offensive. "The Manager", told the customer service rep to tell me before he even would take the call, that he could do nothing. Now thats a curious human being managing the best interest of the company...He is literally so important and busy that it was not even worth taking the call to make a bad situation better. Good start!. This manageris is not a team leader, an executive, or a person that should interact with customers. Zero ability to think creatively on how to fix a situation so 3 kids didnt have to miss out on a concert bc the computer algo sold the same tickets twice. His repitition of "policy" and ability to explain nothing, do nothing or offer nothing but to look at emails and explain all the reasons why I was wrong and why he really could "do nothing", was just classic and should be in every Business School's class on Marketing under "what not to do when staffing your Customer Service department". It should be a case study for every MBA starting a new website or tech company. He is literally the opposite of every executive that has been trained by companies like Apple. The service team of this company should be flipped upside down and sales would boom. The person at the "bottom" who needed to pass me up the chain, should be "the manager"!! and maybe one day it may be able to have a great brand. Very dissappointing and I hope this makes it to the ownership of this company should they care to make their website stand out among a crowded field of ticket broker competitors. At least Stub Hub has a Customer Guarantee

Ordered tickets on May 1st for Paul McCartney July 19 2017 through Ticket Experts.com. Do Not Use. Scam!!!. STILL NO TICKETS. Email said would have by July 16. .TODAY IS July 18. We have to travel a day to get there. So disappointed. I even picked out our seats. Cost $535. We were scammed. Thank you for ruining my birthday present. Do not recommended. They use second and third parties that you can't even contact ( we were not told abou). Calling BBB because they should be shut down. Terrible. Cant stop crying. Why are people so cruel,😡😭

Outrageous fees and priced in USD for Canadian event.

Bought tickets through this site and they ended up being "fake." Went to the United Center to watch the Bulls game and was told the tickets were invalid. The ticket agent stated that the tickets i purchased were printed more than 5 times. Trying to get my money back from this company is the biggest hassle. They want a letter on United Center letter head. Well they don't do that. I have the tickets stamped with a "void" stamp and the United Center official stamp and that's not enough. I will never ever buy tickets from this company again and will fight until the end for my $150! Awful customer service, awful business.

Extremely excessive service fees. Having more than $60 service fees for a $150 ticket is extremely excessive, and not seeing the fees until the final screen on the web site is totally deceptive and not cool!

Agree with previous reviewer; this site is criminal. Super small font (I truly believe it is purposefully placed so that consumers will neglect to see) that the purchase is in US dollars!! We live in Edmonton, bought tickets through this site (assuming it was Canadian). THOUGHT we bought tickets for 660.00 (which is already a big splurge for us), only when my husband checked his credit card did we see the charge was 919.00! We called the company immediately after (while transaction still pending) and they said it already went through and/ they couldn't cancel it since we hadn't purchased insurance. DO NOT USE THIS COMPANY