Thrifty Car RentalReviews of thriftycarrental.com

When we arrived in Honolulu, we went upstairs to complete our paperwork. 1 hour wait in long line. Got our paperwork for our car and went downstairs only to find a line of 30 people waiting for non-existent cars. They were waiting for people to return cars. Cancelled reservation and went to Budget who had an over abundance of cars. I wish the upstairs would have told us before we went downstairs.

Upgrade from 2 wheel drive to 4 wheel drive was Over $950 dollars more? Almost $1000 for an 8 day rental upgrade fees on top of what was already paid. Even thier luxury rentals for same time frame aren't 50% of that!!!!!!!!! Not to mention it was booked through a booking agency who charged us over $212 already!!! The person told my husband there was a big storm coming in and he should really have 4 wheel drive, when my husband questioned the charges, the guy said they were only that high because it was an estimate and it would be less if returned undamaged with a full tank!! I am beyond livid. Their Customer service sucks, days with no responses.

Day light robbery, These people after taking a deposit of £642 to hire the car after I'd already paid for it. They refunded the money and then took out a further £192, when I challenged them about this they said I signed for a toll charge of $13 per day. I said you must be crazy, due to a family member having long covid we didn't travel every day and the most I should be charged for the few tolls we went through was $13 for the entire rental period. They also had a charge for fuel and I entered into an agreement to return the vehicle with any amount of fuel in the tank $54. Never ever use these people, always ask your travel agent who the car hire is with, if they say Thrifty just hell no.

Paid Argus car Hire over £1500 for a seven seater for two weeks in Florida---Thrifty said they would give me a FREE upgrade---did not need or want one as HOW can you upgrade on a seven seater. Anyway on my return to UK--THRIFTY had charged £533 to my American Express---saying I had an UPGRADE --and produced the ipad awful signature that they told me to sign for the keys and waiver for any damage to car. i have been renting in Florida for over 29 years--and know that you leave your credit card and sign to say that you will be charged for any damage etc---BUT this company scammed me out of £533 --and I had to wait for over an hour at their desk when I arrived at airport. They told my credit card company that if they did not let the charge stand they would send a DEBT COLLECTOR to my home for the money!!!!! I looked at their Face Book page and see that what happened to me has happened time and time again to others. Car broke down 2 days into hire term and wasted a day replacing it--and had to take it back myself to airport for replacement!!!!

I got to Denver at 8 pm and Thrifty Car Rental would not honor the price that I had got through Expedia . Expedia did refund my money but now I'm stuck at Thrift with no rental. Then I had to rent a car for one day at 1/2 the price for a 10 day rental to get to where I needed to go Thrifty Confirmation: #K23520593C0 Expedia itinerary: 72378509648404 Reservation details Pick-up Thu, Sep 15 6:30pm Drop-off Mon, Sep 26 7:30am

Thrifty billed me $60 on $18 for tolls administration charge, plus gave me a different vehicle, a scratched up lesser quality car. There are no toll booths in CO, and all tolls are booked to the owner of the car automatically. Staff in parking lot said just photograph all marks on car when I asked how to avoid being charged for another's damage. Thrifty is now a no customer service business with an empty website and no staff to handle issues. Avoid them.

We traveled from the UK to Los Angeles and had prebooked a rental from Thrifty at Los Angeles Airport (LAX). The rental included all the normal extras. As usual the clerk tried to get us to upgrade from a Compact which we declined. She then filled in some papers and said sign here, here and here then gave us the papers and told us where to find a car. When we returned home we found that we had been charged for breakdown cover. At no time was this ever mentioned or discussed as we would have declined it and, had the car broken down, not have used it as we did not know we had it. Be careful if you use Hertz, Dollar or Thrifty at LAX as they may scam you as well!

Called customer service, have no option but to pay 25% more for rental because the driver and credit card holder is different (sponsored driver). When challenged said that's the policy and simply put the phone down.