Thrifty Car RentalReviews of thriftycarrental.com

Waited in line for 4.5 hours at the Las Vegas airport to pick the car up. About 100-150 people in front of me. When I got to the garage, they pointed to the convertibles & said “take 1”. I had to figure out how to use it, loaded all of my stuff in & attempted to leave. But at the exit gate I was told there was something wrong with the car & had to go back, unload everything, take the only convertible left, a stripped down model with no extras, the windows didn’t meet when you put them up & the doors weren’t even when closing. Then I was charged $200 more than I was given when I reserved it.

I prepaid for a car rental with Thrifty from the Boston Logan airport location. I was aware that this location requires a proof of round trip travel to rent with a debit card, per the online terms. My round trip is January-July, and I only needed the car for two days. I called their help line three separate times to confirm that this round trip information would be acceptable, and I was assured each time that it was. However, it was not. The online terms need to be updated to reflect the exact criteria for appropriate proof of round trip travel, and the help staff should receive training to ensure that accurate information is provided.

Would provide no stars if possible. Price was nowhere near what we were quoted in pre booking. We could have gone with a much better company for the same final price. I feel like we have been robbed of about 200 dollars. We rented on the Big Island of Hawaii. The shuttle was so delayed and slow. The queues were huge and customers dealt with slowly. The car itself was utter rubbish. I'm surprised we actually managed to get around the island without it breaking down. The tiny engine in such a big car (we booked a compact.. not sure how a massive saloon car is a compact) could barely cope with the hills on the island. We had a couple of touch and go moments where we started rolling backwards as the engine couldn't cope. Note this was on normal roads around the outskirts of Kona, we weren't trying to do anything off road or unusual. The car was pretty damaged and dirty and the parking cameras kept going off. I wish we had gone with literally any one else. I'm fairly sure even the big brands like National would have been cheaper in the end anyway.

I will never use this company again!! First we landed in Phoenix on Saturday 4/22 and we're taken to to rental car building. They told us to put our name on a list because cars were not available and they would call us at least 1 hour. So 1.5 hours later my husband went back to counter and finally they gave us a car. Unfortunately we go to the garage and there are at least 30 people waiting for a car and the garage is empty!! We again waited for a total of 2 hours!!!! No one from the company came to tell us what was happening and no management!! They sent 2 cops down to make sure nothing happened!! We finally got a small car just to get out of there!! Will never us this company again!!!!

We arrived at 7:30pm and were told there was a 2 hour wait for a car. We waited and then we were told there would be no cars until the next morning. There was a woman also waiting and told the same thing. In tears, she explained she was here for her brother’s funeral. The manager said he was sorry and shut the sliding window. We had to pay for a hotel and a Lyft to and from the airport. Now it’s the next morning and we’ve been waiting for two hours and we still have no car. They of course, already charged our credit car. And there is no recourse. What a terrible way to treat customers. Sorry doesn’t cut it.

Thrifty Car Rental using Expedia - waited 3 hours after landing at 23:30 to get vehicle. Invoice from Expedia was $400 - non anticipated additional charges at Thrifty were $500. Will not use Thrifty or Expedia going forward.

I waited 2 hours in line at ATX to pick up a paid for rental. Now, it was the Tuesday before thanksgiving, but all the other car rental agencies had either very short lines or no lines. Only Thrifty had a lengthy line.

Funchal rental - Booked a Renault clio, simple ecomomy car - only car available was a big Hyundai, hybrid, which I hated ! - was overcharged for fuel and had to pay some sort of tax which was assumed to be included in the original quote. I reckon I was overcharged by about 80eu - which was about half as much again, as the rental. - Won't use them again.