Thrifty Car RentalReviews of thriftycarrental.com

BEWARE NEVER AGAIN WITH THRiFTY CAR RENTAL . My partner and I rented a car @ Thrifty’’s located @ LA airport for 2 weeks. He booked it online, declined the insurance and was charged $475 usd deposit . When we arrived @LAX on 06/13/24 we waited an hour to do paperwork and select our vehicle . We were asked if we wanted additional insurance and asked to sign paperwork for a deposit . Once again my partner declined the insurance which was verified by person working @ front desk. . Turns out it’s a scam . Thrifty’s says we signed paper agreeing to additional charges. They say you are signing for deposit and never gave us a copy of document . My partner received credit card bill for car rental and optional insurance for total of $800 usd . Manager was not willing to discuss the additional charges or negotiate . Company takes advantage of tired, stressed tourists in a hurry to get to their destination and b/c they have your credit card can add additional charges whenever they want . I definitely will never use Thrifty’s car rental again .

Had a puncture....assistance number didn't work.several passers by tried to ring. Took a whole day before a French man got through to A.I chat bot. Eventually they sent a pick up truck. They took the car and left me....I asked what next..they said ring assistance. Tried for 4 days. Rang garage to say not contacted them but was car fixed. They said no ..you need to come and pay in advance for 2 new tyres as both to be changed if only 1 flat. I had to hitch a ride to garage to pay. Unable to contact thrifty or hertz. Rang uk, Paris and limoges no joy. Left with no replacement car....in middle of no where with no food or provisions. Had to rely on neighbouri g properties . Got car back on next to last day to see gash in front tyre which they will try and blame on us. Never again!

#1 DO NOT RENT WITH THRIFTY USE LITERALLY ANYONE ELSE #2 If you must rent with Thrifty when you pick up your car DO NOT SIGN ANYTHING!!! ( also record any and all interactions with their employees) When picking up my car at PDX I was asked by the clerk if I would like to add insurance which I declined. I was then told my card would be charged a deposit that would be held until the car was returned and then it would be released. I was told to sign here to acknowledge the deposit being held until return. According to Thrifty I was actually signing for the insurance which I had just previously declined. Now I have a $277 charge they refuse to refund. Apparently this is common practice for the crooks.

I rented a car at RDU.. It wasn't ready and was only 82% full which I made them put on contract. I returned it full and they said just leave the keys and I said, "it's full" and she said ok the bus is waiting for you. I got home and they billed $160 for fuel for a compct car that I brought back FULL. No way to fix it. I have a charge from Quick trip where I topped it off but they want a physical receipt. AWFUL company!

I had rented a vehicle from the STL location. I was in St. Louis MO for a funeral. I only needed a vehicle for one day. My vehicle pickup was a smooth transaction. My vehicle drop off was a nightmare. I had gone to the wrong Thrifty location. I'd ended up being 45 minutes late to the correct location. Thrifty Rental Car said I was over the 24 hour period. I was charged an additional day! I will never ever rent from them again!!!!

I am not happy at all. I had a minibus hired through my place of work, this was to be dropped off on 03/05 at 9am but was instead delivered on 02/05 at 10:40am, luckily I was at home to accept this. The delivery driver explained how it was a brand new 2024 vehicle so there was no point going round it to check for damage as there wasn't any. He gave me the keys, got me to sign and off he went. I used the vehicle for it's intentions and then my hire ended on 05/05 at 9am as planned. However, the vehicle was not collected as they do not collect on weekends or bank holidays (which I was not informed) Unfortunately, I had to leave for work today 07/05 and was unable to get through to anyone on the phone as the lines do not open until 8:30am, by which time I am at work and do not have access to my phone to try and contact them to find out when the vehicle will be collected. In the meantime Thrifty have sent someone to my home address to collect the vehicle, but they have been unsuccessful as no one is home to hand the keys over, and there is not a safe place to leave the keys. As they were not able to collect the vehicle they now want to charge me for 3 days additional hire (Sunday, Monday, Tuesday) at £89.71 per day, plus a £35 collection cancellation charge (Total £304.13) extra to my original 2 days hire, plus delivery and collection charge which was agreed when making the booking. Had someone explained to me that they do not collect on weekends and bank holidays and they would in fact be collecting today 07/05, I would have made arrangements to be at home, but as I was not given and information nor was I told when this vehicle would be collected I was unable to do this. Sadly, I cannot read minds.

Never use Thrifty Car Rental! We paid for our car rental through Walmart Travel. My husband, who was traveling to see his ailing elder sister, picked up the car at the airport. When he refused an electric car, they gave him a 5-year old Buick suv and charged him for an upgrade. (We had reserved the Special) They also re-charged him for the rental adding all insurance and extras which we had not had in our reservation. All that was covered by the credit card we used. As was, the re-done rental. The charges were now more than $600 additional. He took the car because his mind was on his sister, who did pass away hours later. He figured they would straighten it out after seeing the rental was pre-paid, and he didn’t have the time. I immediately started trying to contact Thrifty Car Rental as soon as the receipt came over email, but only could ever reach recordings and dead ends. Finally I was told by Barclays I’d have to wait until the charges hit the card to fight it. So I waited. I’ve now appealed twice, and basically was told that he signed, so they win. Please don’t give this company any business. We never will, and won’t pass up an opportunity to re-tell our experience. They are crooked and have no morals.

made a reservation for pick up at Reagan today and was greeted by the most unpleasant person i have ever met. rudeness prompted me to ask to see a manager and he decided to tell me off and then quit. just walked away. after standing at the counter for 15 minutes a manager came out and helped me get a car. neither person would give me their name and no one was wearing name tags. they don’t deserve your business.