Thrifty Car RentalReviews of thriftycarrental.com

said that they did not have my booking with expedia even though I had all the paperwork. Girl at the counted was not helpfull at all. charged me for a whole new booking. Cost me another 450.00 US. 10 PM soI didn't have much of a choice. Used them all the time. Not anymore!!!

This company uses Economy Bookings for car rentals, in the clear knowledge they provide inaccurate rental quotes. I received a contract voucher for a rental at Alicante airport in the amount of 144.75 eur. When I came to pay the amount was 433.99 eur. Thrifty said items listed on the Economy Bookings voucher as included in 144.75 eur were not included. The Thrifty desk agent said it was something that happens a lot with this agent. What does that sound like? To me, BUYER BEWARE with these two.

Appalling customer service from drop off agent at Gran Canaria. Rude, aggressive, deliberately uncooperative and confrontational. Repeatedly refused to look properly at the photographic evidence of the damage recorded by the company on pick up and compare it to the condition of the car on drop off. Wasted much time. His colleague in the drop off office was equally unhelpful and sat watching the debacle ignoring our requests for help. We have hired cars multiple times in many countries and never been treated like this. Never again.

If I could give 0 stars I would. This company include HIDDEN FEES, once you provide your credit card at the desk this is deemed "accepting terms and conditions" even though they do not provide their T&C's to you directly. Expect to pay almost as much as you pay for the rental again in hidden fees.

One star gives a VERY faulse impression! Minus 10 would just about sum them up! We knew we were in for a bad experience when we got to the desk. The two people if front were complaining that they did not have a car and the one they did have was too small for their needs! So, for us : What went wrong: 1. No car to pick up, so had to pay $100 for taxi to Villa! 2. Car was dirty & smelly! 3. 2 very young, tired & upset children to cope with! 4. 2 adults in party of 8 with Type 1 diabetes! 5. Complaining since August! 6. Phone rings 3 times WHEN they did ring - once!! 7. Sick of trying to get a response from them via e-mail! AND STILL NO COMMUNICATION FROM THEM!! So yeah pretty useless company overall. Avoid at ALL COSTS!!!

Literally the worst car rental experience I’ve ever had. I’ll never go anywhere near this company again.

Please do not use Thrifty or Hertz Car rental. (Hertz own Thrifty) We rented a car through Thrifty for our trip to Los Angeles. Unfortunately we had our hotel room broken into and all of our belongings stolen including the rental car key. We contacted Thrifty using the number on our paperwork in the car who said they would send a locksmith with a new key. We were advised that the insurance we had taken out would not cover the cost of the new key and would be $400. Not ideal but fair enough. The locksmith came out and said it would be a bit more than $400 as he needed to download software from the manufacturer. We asked how much more and he said he didn't know until he had downloaded the software. As we needed the car we had no choice but to agree. When the locksmith finished the job he said it would be $3750! We argued and said that was ridiculous and had we known it would be that much we would never have agreed to the job. Long story short the locksmith said if we paid $1000 he would give us the key. We needed the car so had no choice and a friend paid the locksmith for us as all our belongings had been stolen at the hotel. When we returned the car to LAX we spoke with the desk agent who advised that the maximum charge for a lost or stolen key was $400 and that we shouldn't have paid the locksmith as the procedure is that Thrifty pay the locksmith and then charge us when we return the car. I was given email addresses to email in to with our details and was promised an investigation. I had the ladys name I spoke to and a case reference number. Following their investigation Thrifty said as we paid the locksmith directly then there is nothing they can do. My issue is that we followed instructions given to us by Jennifer at Thrifty, she arranged the locksmith and told us we had to pay him but now Thrifty won't help us and are saying as we paid the locksmith they won't help us. I contacted Hertz as the parent company of Thrifty and they do not want to know. I also emailed various CEO's of Thrifty and Hertz, again they do not want to know. Please do not use these companies for car rental. They have no interest in customer service or helping anyone.

When picking up car in BCN airport, Thrifty refused to honor prepaid insurance, and forced us to buy a much more expensive insurance from them - if we wanted to make use of our reservation.