Thrifty Car RentalReviews of thriftycarrental.com

The collection line at SFO was super slow and the Thrifty line was 10 times busier than all the others. When we picked up the car we weren't told anything about toll charges for the bridges in California. Weeks later we received letters from an associated debt collection agency claiming for the tolls, plus inflated admin charges. I'm not suggesting this is illegal, but it seemed like a deliberate strategy of omission - we would happily have paid Thrifty directly for any tolls incurred - for example via the credit card swipe they take. Strongly advise that you pay the extra 30 bucks or so and go for a more reputable rental company.

Rented a car at south beach Miami on June 26. They took a $200 deposit. Returned the car with full tank and in A1 condition but they will not refund my deposit over six weeks later. Theft, pure and simple, from a shoddy outfit. Rent from them at your peril, I wouldn’t go near them again.

Absolutely diabolical…worst customer experience I have ever received…especially in America!! Stood in line for >2hrs to process car hire @ Thrifty car hire LAX…once paperwork done after another 30-40mins…we were told we had to join another queue for car delivery…when I asked how long this could be I was told another 1-2 hours…at this point i cancelled my rental and took an Uber to Disney instead. Staff showed no empathy (especially given my 11hr flight) and manager extremely hostile…couldn’t take constructive criticism. AVOID THIS PLACE!!