ThinOpticsReviews of thinoptics.com

Awesome product and unequaled customer support!

ThinOptics products are the best in breed. Easily stored based on their siz and width and great quality. I keep several pairs and use them in a variety of everyday lifestyle instances. The company is also an absolute pleasure to work with should there be any issues. they stand behind the product. No questions asked. For all these reasons I highly recommend their products.

very correct and honest company. There may be more such companies.

my glasses had many small scratches in them... I always keep them in the thin optics holder... the company was good enough to send me a new pair.. thank you very much

These are awesome! Excellent customer support !!!!

I would give this company a 4.5 star if I could, but rounded to 5 stars because, truly, that's what they are! Per the title, I have never taken the time to write a review, but after my experience with ThinOptics this holiday season, I had to.. A couple weeks ago, my mother sent me their website with a deal for a pair of readers she knew my father would love. With the appeal of the price, positive reviews, and quick shipping estimate, I instantly placed an order. Unfortunately, my college apartment address was automatically entered (due to my previous use of ShopPay), and I instantly panicked since I would not be able receive the package. I immediately submitted a form detailing my problem, but to my surprise my order was shipped out the next morning - less than 12 hours after I placed the order! Due to this, and the form not being reviewed until it was too late, there was no way to change the shipping address. This is where -.5 stars comes in; it was frustrating not being able to find a contact link besides the form and a phone number - both of which were no use. However, I soon found the live chat linked and was INSTANTLY placed with a live service rep. Y'all.. PHENOMENAL! I explained my situation, and he was so incredibly understanding. Luckily, I have a reship order on the way now! I truly could have cried with his help - I was so worried! All in all, check yourself before submitting the order, and when needed USE THE LIVE CHAT! Edit: I did have to reach back out to live customer service since the reship order number given to me did not seem trackable in ThinOptic's database. However, within 5 minutes I was given a correct DHL tracking link and the ETA is before Christmas!! Incredible company and will be ordering again!

I have ordered from this company many times and always have the best experience with them. The quality is the best and the pricing is well beyond great! Just placed an order and I didn’t put my 2.50 as my strength and they replaced them with no problem. Staff is always very helpful and courteous. I will continue to order and tell my friends about them. Thank you all.

This company replaced a pair of the reading glasses that my husband broke. It was not their fault, but they replaced them anyway. It's a top-notch company that stands behind their products, plus their customer service is awesome.