ThinOpticsReviews of thinoptics.com

Booked an order on the 4th of September. Payment was taken immediately, but since then no more news received. Tried to contact them using their contact form on their website - fails because of bad coding in website; Tried to raise a ticket, getting an unknown error message back; Updated: Finally got confirmation back. There must be a breach swallowing a lot of communication, because it seems to be shipped, and finally got some tracking information.

I am revising my review. I originally thought I never received my Thinoptics order and wrote a poor review on Trustpilot. Malinda from customer service contacted me immediately to help with the problem. She located the order quickly and let me know it was delivered 1 week after I ordered them. They were inadvertently misplaced by someone at home. Thank you Malinda! Your customer service was outstanding and I appreciate how quickly you responded. You are the best. I just wish someone would answer the phone on the customer service line which would help make the entire customer service department first class. Malinda, thanks again for your help!

Hi, I too cannot log on with my info, or obtain replacement via web service, nose piece broken off again.

UPDATE: After leaving my previous (2-star) review here, I was contacted by Nikki, who dealt with my replacement order quickly and efficiently. She apologised for the delay in processing my order and sent me two pairs of glasses for my inconvenience. While this doesn't address any concerns with quality or design issues, it has restored a little faith in the lifetime warranty. The replacement section of the website appears to be functional again, so I for one am willing to give them a chance. Hopefully the issues mentioned above will be addressed in the near future. It's a good product that could be fantastic with a bit more work.

I was happy with the glasses for about 4 weeks. Then the poorly designed nose pieces broke. Never mind, I had a second pair and after a while the same thing happened. I tried their replacement link on the Thinoptics website, which tells you that you should call them. I emailed them. After 2 weeks I received an email, telling me that I should call them or leave a phone number to call me. I once took a course on selling digital products on ClickBank. There was a lesson in that course how to "Make Replacements/Refunds As Difficult As Possible". Basically you ask the customer to physically mail a receipt by post or to leave a phone number to call you back.....I guess that Thinoptics did the same course.... UPDATE 20 June 2018: After my negative review here I received an immediate response via email from Malinda at ThinOptics. She was very efficient, helpful and apologized for the missing replacement tool on their website. I received my replacement today. I am changing from 1 star to 4 stars. Their replacement tool on their website is up and running again. The missing star is for the design of the nose pieces.