ThinOpticsReviews of thinoptics.com

Torn. Like the glasses, but Have called and sent two emails to customer service and no response. Need to return cases and exchange them but looks like I am stuck with them. Time to dispute charge on credit card.

I WAS a fan of this product and the replacement policy / process and promoted it for years - BUT something has changed. Four phone calls and four emails over almost a month and I am still unable to get my replacements or even a helpful response. Customer Service has essentially ben eliminated. I therefore no longer recommend this product. Cheap glasses / lenses that break and scratch easily. Without the replacement process the product is a terrible one. Looking at TrustPilot Reviews it appears my recent experience is par for the company. Absolutely Terrible Customer Service at this time. UPDATEDto two stars: As occurred to another reviewer- soon after posting the above I too was contacted by Malinda who resolved the issue. She indicated that the company is currently having some issues. However it should not have taken a review on Trustpilot to get a response. Also never got an answer as to when the return policy changed and started requiring mailing and shipping fees.

Customer service absolutely stinks. I have left voice mails and have written letters asking for a replacement. No response. They may fraudulently represent their replacement policy.. I plan to investigate with the FTC. They totally misrepresent their service and replacement policy.. A great product with no credibility relative to customer service. A classic marketing travesty!

The company makes a very interesting product and they used to be great customer service; but, they have grown so fast their customer service at this point is almost nonexistent. I was just told I have to wait 5 to 7 days for someone to respond to me in regard to a problem I have with their glasses. I have bought numerous pairs and giving them as gifts. When people have tried to register their guarantee they hear nothing back from the company! At one time I wrote a glowing review; but, unfortunately I now have to retract that and say until they can figure out their customer service I would not recommend to anyone ! That is very nice of you, Malinda,to reply; but, It would be nice if you could tell me how I would contact you since there’s no way to respond and when I write too thin optics I get no response back.

I purchased the Thin Optics glasses in February 2018 and by the beginning of May 2018, the nose pad had completely broken, as per their website Lifetime Guarantee, you would have thought it would be easy to get a response from their customer support - they state answer with 24-48 hrs, well that just doesn't happen, I have chased twice via email, and the call just times out. So whilst the concept of these glasses are really good, they don't stand up to normal wear, the nose pads just snap and thats after occassional use, I keep them on the back of my mobile phone so if I need to call without my normal prescription glasses being handy, I can use the Thin Optics, A shame ..... just would like a replacement as per their guarantee which appears to be not worth the paper if customer support will not even have the courtesy to respond. Suggest you think twice before using Thin Optics if they can't honour their guarantee

ThinOptic has a very poor quality of nose pad. It original life time warranty policy covers replacement thinoptic and the shipping cost. the nose pad breaks every month or two. However, they have just modified their warranty policy which customer have to pay $5 for each replacement shipping. Do the math, if you replace it every two month, it will cost you $30 a year just for the shipping + original cost $$. NOOO more thinoptics