ThinOpticsReviews of thinoptics.com

It has been nearly 4 weeks and my replacement glasses still haven’t even shipped yet. They at first told me they shipped but they haven’t. Mistake or integrity? Then they don’t follow up. System issues or integrity? Then they say they’re contacting warehouse to expedite and nothing happens. Confusion or integrity challenged? To boot they don’t reply to any direct correspondence but they jump all over a review. Integrity challenged??? All I want is the replacement glasses I paid for to ship. And in a month it hasn’t happened. Not a lot to ask for. Buyer Beware. Ps I don’t fault the poor customer service rep. Some one running this place is making conscious decisions. They should be ashamed.

I gave one star only because it won't let me give zero stars. I emailed three weeks ago asking about a replacement of a wallet case I bought years ago . . . the new version has a money clip on the outside, so it won't go in a wallet. I asked if I could get the old version. Three weeks, and not a peep from them (other than a nonsensical email telling me my "request has been updated"). I have sent four follow-up emails. Still nothing Just horrible.

Before you purchase from thin optics call their customer service number at 8444844667 There is never anyone available. It asks you to leave your phone number for a call back. They will not call you back, I have left a dozen messages. Try it yourself before placing an order so you can see if you have a problem, you have a problem! The good reviews posted are most likely from them!! UPDATE: I have sent an email as requested below, I will let everyone know the results. The results…I have received a replacement for the broken glass from the company!

I have bought a few glasses of different strengths but the wire bridging the glasses keeps breaking. I apply for a replacement which I get but I have been informed that this is the finial set despite this on the sale invoices. Lifetime Replacement Guarantee. ThinOPTICS are the only reading glasses durable enough to be backed by a Lifetime Replacement Guarantee. Should you have any issue with your ThinOPTICS please visit (w-w-w.thinoptics.com) to process your replacement order and we'll dispatch it direct to you, just like this one.

If I could give them zero stars I would I have been calling for a week never a representative available just a recording to leave a message I have sent several emails NO response I will dispute with credit card company as I can’t use the product. Worst customer service ever!!!!!

I ordered the iPhone pro max slimline case. It did not fit the iPhone. I emailed Thin Optics twice about returning the case. I did not receive a reply either time. Too bad, good product in the past. No customer service today.

I became aware of this company and their product on TikTok. Their ad showed the reading glasses and Highlighted the keychain case. I liked the pair, clicked the link and Ordered. Several days later I receive a poorly wrapped pair of glasses with no keychain case. I contacted the company only to be told that the case is sold separately. Classic bait and switch. The case costs damn near as much as the glasses. They know what they’re doing… they’re falsely advertising this product!!!

I like the Thin Optics design, but the quality is horrible. The I-Phone glass case broke in 2 weeks and could not be replaced. They never gave me credit. The Brookfield glass case broke in 35 days. Their warranty is 30 days.