ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

Showing 62 reviews with 2 stars · Clear filters

Steve B.
Aug 5, 2018
BEWARE
Trying to get a warranty replacements at the ThinOptics website site is almost impossible. Terrible customer service UNTIL you speak out on social media.... Finally got attention/satisfaction from ThinOptics... hopefully they'll make their replacement process easier.
Response from ThinOpticsAug 6, 2018
Hello, Steve. Thank you for sharing your concerns with us. I am sorry to hear that you are having this kind of experience while trying to request your replacements. This is not the experience we want you to have as our ThinOptics customer. I would be happy to work with you on your replacement needs. I am going to send you a private message here on Trustpilot so we can continue working on this together. - Malinda, ThinOptics Social
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Mark N.
Jul 13, 2018
I don't like posting bad reviews…
I don't like posting bad reviews BUT.... it seems this is the only way to get a timely response from Thinoptics. I'm just having the same problem as everybody else - replacement glasses order placed July 3, $5 shipping paid and then nothing. Sent emails yesterday and the automated 5-7 business days reply!!! Please don't take my money and then give no service, even if it is only $5. Can you please follow up my order or easier still, just credit the 5 bucks and we can both not have anything to do with each other ever again. So sad because I love the product and have recommended it widely! Wish I'd read Trustpilot and the company's Facebook page before placing the order! Update July 16 Thinoptics have been in contact and are sending out the replacement glasses. Thank you.
Response from ThinOpticsJul 17, 2018
Hello, Mark. Thank you for contacting us on Trustpilot about your concerns. We apologize for our delay in response to your request for assistance. I can assure you that we do our best to respond to our customers as quickly as possible resolve any concerns that you may have. I looked into this matter for you and I have seen that my colleague, Joanna, was able to help you with your request. Please know that I am here for you if you should need any further assistance, I would be more than happy to assist you. - Malinda, ThinOptics Social
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Bob W.
Jul 5, 2018
Now they charge for replacing the junk - RESOLVED
Lifetime warranty? I keep having mine replaced due to the horrible design of the nose piece. Now, they want to charge you $5 to get a broken pair replaced. BS, that's what it is. They aren't worth $5, only to break again? I guess that's one way to keep form having your company go under due to warranty replacements, charge more for the shipping than the junk is worth. I was contacted by Malinda from Thin Optics in regards to my review. I have received two pairs of readers with the improved nose grips. Thanks for going the distance for customer service. BW
Response from ThinOpticsJul 9, 2018
Hello, Bob. We are sorry to hear that you are having this kind of experience. This is not the kind of experience we want for you to have as a ThinOptics customer. I would be happy to assist you with your concerns. I am going to send you a private message here on Trustpilot so we can continue to work together. - Malinda, ThinOptics Social
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andrew T.
Jun 16, 2018
Still cannot get through the flexible…
Still cannot get through the flexible wire over the nose fell out of one side
Response from ThinOpticsJun 16, 2018
Hello, Andrew. Sorry to hear that you are having this experience with your nose pads and our delay in response to your request. We are working hard to resolve all of the outstanding concerns as quickly as possible. You will be happy to know that our self-service replacement tool is also available for your convenience. Please visit us at thinoptics.com/replace to process your replacement requests. I am going to send you a message here on Trustpilot so we can expedite your request. - Malinda, ThinOptics Social
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mr l H.
Jun 14, 2018
Second pair of Thinoptics glasses broke…
Second pair of Thinoptics glasses broke again with nose metal strip falling off. Have a Lifetime guarantee but cannot use Thinoptics website to order replacement pair. Please can Thinoptics sort this out quickly for me and other customers.
Response from ThinOpticsJun 14, 2018
Hello, Mr. L. I appreciate you reaching out to us. I am sorry to hear that you are having trouble processing a replacement order. It would be my pleasure processing a replacement order for you and expediting your concerns. I am going to send you a private message here so I can better assist you. - Nikki, ThinOptics Social
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Rita M.
Jun 8, 2018
Broken glasses broken order replacement site
I had two pair of thin optics and lived them but the nose pads broke on each pair. Sure enough they sent me two new pair very quickly. Now those replacements need to be replaced and the site is out of commission making it impossible to get my replacements. I’m wondering too if this is a ploy to get us to order two new pair, as that site is surely working properly!
Response from ThinOpticsJun 8, 2018
Hi, Rita. Thank you for taking the time to share your experience with us. I am sorry to hear you are in need two replacements and having a hard time getting them on your own. Rest assured we stand by our Lifetime Replacement Guarantee. I will send you a message so we can work on this together. - Daniel, ThinOptics Social
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Peter
Jun 4, 2018
Something is up with thinoptics and…
Something is up with thinoptics and it's not good. Too bad love the product and have made multiple purchases. In the past my request for a replacement we're responded to promptly. Presently waiting 3 weeks for a replacement. As I have been a long-time customer I don't feel I should have to beg to receive the customer service I was promised at purchase
Response from ThinOpticsJun 4, 2018
Hello, Peter. We apologize for our delay in response to your request. This is not the kind of experience we want any of our ThinOptics customers to have. We are currently experiencing an increase of inquiries causing a delay in our response time. I can assure you that we are doing our best to get to each customer as quickly as possible and we are processing each request in the order that the request has been received. I am going to send you a private message here on TrustPIlot so we can continue to address your concerns together. – Malinda, ThinOptics Social
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Paul
Jun 1, 2018
The product concept is great, but........
The product concept is great - the quality not so. Customer service is abysmal! I have emailed 3 times over the past month with nothing. I have the usual issue with a broken nose pad and now the small slider case is no longer pulling the glasses into the case so yet another issue. Surely in this modern day, something as simple as the nose pad can be attached so as not to break off, someone in quality control needs to jump on this. As a note I am not a heavy user, they are kept for occasional use when I'm out and about - at home or the office, I use regular reading glasses. A great product ruined totally by poor quality control and poor customer service.
Response from ThinOpticsJun 1, 2018
Hello, Paul. We apologize for our delay in response to your customer service needs. This certainly is not the kind of experience we want you to have. Sorry to hear that you are having this problem with your glasses and case. I would be happy to assist you with this concern. I am going to send you a private message here on TrustPilot so we can work together on your concerns. - Malinda, ThinOptics Social
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