ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

Showing 1,188 reviews with 5 stars · Clear filters

Mark B.
May 13, 2024
Excellent product
Excellent product - excellent customer service when I contacted them. Issue resolved on the very first chat. I wish all companies were this helpful!!
Response from ThinOpticsMay 13, 2024
Thank you for your kind words! We're thrilled to hear that you found both our product and customer service to be excellent. Resolving your issue on the very first chat is exactly the level of service we strive for, and we're delighted to have met your expectations. Your satisfaction is our top priority, and we're grateful for your positive feedback. Should you ever need assistance in the future, please don't hesitate to reach out. We're here to help!
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Janet
May 12, 2024
Brilliant service and wonderful…
Brilliant service and wonderful product. Be careful to read the instructions for key ring version before attempting to put the glasses back into the holder, there's a link on YouTube showing how this is done.
Response from ThinOpticsMay 13, 2024
We're delighted to hear that you're pleased with both our service and product! Thank you for your valuable feedback regarding the key ring version of our glasses. We strive to ensure a seamless experience for our customers, and your reminder to review the instructions before using the key ring holder is greatly appreciated. We've taken note of your suggestion and will continue to provide resources like the YouTube tutorial to assist our customers in using our products effectively. If you have any further questions or feedback, please don't hesitate to reach out.
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jose M.
May 12, 2024
Miguel @ Thin Optics
I reached out to Thin Optics customer service in the hope they might be able to help as my nose clip had come off. Miguel was accommodating and arranged for a replacement quickly. This kind of customer service is what makes a company keep their customers for a long time. Well done!
Response from ThinOpticsMay 13, 2024
Thank you for sharing your experience with us! We're thrilled to hear that Miguel was able to assist you promptly and arrange for a replacement for your nose clip. Providing exceptional customer service is at the core of what we do, and it's wonderful to know that our efforts have left a positive impression. Your satisfaction and loyalty mean the world to us, and we're committed to keeping you as a valued customer for years to come. Please don't hesitate to reach out if you need anything else in the future.
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J
May 11, 2024
Had my ThinOptics Crack in half
Had my ThinOptics Crack in half, and by sending an email and dealing with Miguel I showed proff of purchase and within no time flat a pair of reading glasses are on their way. Great seamless customer service... Miguel Rocks!!!
Response from ThinOpticsMay 13, 2024
We greatly appreciate your feedback and are pleased to hear about your positive experience with our customer service, particularly with Miguel. Ensuring a seamless and efficient resolution to any issues you encounter is our priority, and we're delighted to have provided you with a replacement pair of reading glasses promptly upon receiving proof of purchase. Miguel will be thrilled to hear your kind words, and we'll be sure to pass along your praise. Thank you for choosing ThinOptics, and please don't hesitate to reach out if you need any further assistance in the future.
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Basco
May 10, 2024
Service et produits excellents
Service rapide, firme honnête, produits de qualité. Voilà plusieurs années que j’utilise ses produits et je les ai conseillé à plusieurs amis qui sont très satisfaits. Service après vente excellent.👌🏽
Response from ThinOpticsMay 13, 2024
Votre confiance et votre fidélité au fil des années sont extrêmement précieuses pour nous. Nous sommes ravis d'apprendre que nos produits ont su répondre à vos attentes et qu'ils ont également satisfait vos amis à qui vous les avez recommandés. La satisfaction de nos clients est notre priorité absolue, et nous nous engageons à maintenir des normes de qualité élevées, tant dans nos produits que dans notre service après-vente. Votre reconnaissance pour notre service rapide, notre intégrité et la qualité de nos produits nous inspirent à poursuivre notre engagement envers l'excellence. Nous vous remercions sincèrement pour votre soutien continu et espérons pouvoir vous servir encore de nombreuses années à venir.
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Clint N.
May 10, 2024
Thank you Ian!
Thank you Ian! In a world of declining customer service, it is a breath of fresh air to deal with a company that puts a precedent on the customer! Keep up the great work. Ps will send a pic of broken specs shortly. PPS will continue to spread the word about Thinoptics….. C.
Response from ThinOpticsMay 13, 2024
We are sincerely grateful for your uplifting feedback! It's truly heartening to hear that our dedication to exceptional customer service has made a positive impact on your experience with Thinoptics. Your encouragement inspires us to continuously prioritize our customers' needs and maintain our commitment to excellence. We eagerly await the picture of the broken specs and assure you that we will swiftly address any issues to ensure your satisfaction. Thank you for your support and for helping spread the word about Thinoptics – it means the world to us!
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Michelle A.
May 9, 2024
LOVE LOVE LOVE these glasses
LOVE LOVE LOVE these glasses! I have them attached to the back of my phone so ALWAYS within reach. Easy to use, they stay on your nose very well. Great for going out to dinner and being able to put them on quickly to read menu or at grocery store to read labels quickly. So much time is saved not having to dig around for readers all the time! Another thing I love about them is that you can lay on your side to watch TV or read a book and not have the arm pieces digging into the back of your ears and sides of your face. Customer service is fantastic. Part of the nose piece broke and I emailed customer service and they sent me a new pair free of charge super fast. Keepers for sure!
Response from ThinOpticsMay 13, 2024
Your effusive praise for our glasses fills us with immense gratitude! We're delighted to hear that they have seamlessly integrated into your daily life, providing convenience and functionality at every turn. It's truly rewarding to know that our design, with its easy accessibility and comfortable fit, has enhanced your dining experiences and expedited your errands effortlessly. Your kind words about our customer service team brighten our day, and we're thrilled to have swiftly addressed your needs with a replacement pair. Rest assured, we're committed to maintaining this standard of excellence and ensuring that you continue to enjoy the unparalleled convenience our glasses offer. Thank you for entrusting us with your satisfaction – here's to many more moments of seamless clarity and comfort!
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steve K.
May 9, 2024
I have given and submitted a glowing…
I have given and submitted a glowing positive rating TWICE now. I have actually surprised myself on giving you this feedback.
Response from ThinOpticsMay 13, 2024
We are sincerely grateful for your repeated glowing endorsements and the surprise they brought. Your feedback reaffirms our commitment to delivering exceptional service and exceeding expectations. It's truly heartening to hear that we've managed to surpass your own expectations, and we're immensely thankful for your continued support. Should you ever require further assistance or wish to share more feedback, please don't hesitate to reach out. Your satisfaction remains our top priority, and we look forward to continuing to exceed your expectations in the future.
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