Matt O.
No Customer service. Fast initial reply but nothing since
Fast reply but nothing since. Still haven't received replacement item. Supposedly sent 22-Apr but no tracking data or comms. Item supposedly lost by DHL so another pair being sent, a week has gone by and it doesn't appear to have US yet. No concept of customer service as items were purchased from Australian subsidiary (thinoptics.com.au), but they can't issue a replacement, it has to be shipped from US to Australia. What a joke!!!!
Response from ThinOpticsMay 13, 2024
We sincerely apologize for the inconvenience caused by the delay in receiving your replacement item and the lack of communication regarding tracking information. Your feedback is invaluable, and we deeply regret falling short of your expectations. We have initiated a reshipment to ensure that you receive your replacement item promptly. Rest assured, we are actively working to improve our processes to prevent similar incidents in the future. We appreciate your patience and understanding, and we are committed to resolving this issue to your satisfaction. If you have any further concerns or questions, please do not hesitate to contact us.