ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

Showing 187 reviews with 1 star · Clear filters

Robert B.
Oct 10, 2025
It’s terrible service
Really bad and useless
Response from ThinOpticsOct 13, 2025
We’re sorry to hear your experience wasn’t what you expected. Please contact our support team so we can understand what went wrong and help make it right.
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Dianne
Oct 10, 2025
I do not like the mag safe case and…
I do not like the mag safe case and glasses. The case does not stay on my mag safe iphone case. It keeps slipping off and I’ve almost lost it several times. The glasses are difficult to insert into the case.
Response from ThinOpticsOct 13, 2025
We’re sorry to hear about your experience with the MagSafe case and glasses. Your feedback is very helpful — we’ll share it with our product team for review.
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DENISE
Oct 10, 2025
Ordered a magsafe wallet/glasses case…
Ordered a magsafe wallet/glasses case and they did not stay on at all to my phone. They told me the product was probably defective but I would have to PAY to send them back. Horrible! I will not be purchasing again given the poor quality and the poor customer service.
Response from ThinOpticsOct 10, 2025
We’re very sorry to hear about your experience — that’s not the level of quality or service we aim to provide. We understand how frustrating this must have been. Thank you for bringing it to our attention; we’ll review both the product and our return process to ensure this doesn’t happen again. Please reach out to us directly so we can do our best to make things right.
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GERARD M.
Oct 9, 2025
I ordered from the website
I ordered from the website. It said order 2 get 3rd for free. I ordered 2 and got 2. I called and was told I had to order 3 and then would get 1 for free. I told the rep it should say that on the website. She says it does somewhere. I have been a good costumer buying for myself and friends in the past. I was disappointed so this will be my last purchase with thin optics
Response from ThinOpticsOct 10, 2025
We’re very sorry for the confusion with the promotion and truly appreciate your feedback. We’ll work on making our offers clearer and hope we can regain your trust in the future.
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Evelyn A.
Jul 3, 2025
I ordered a pair of glasses that…
I ordered a pair of glasses that arrived with a soft case only. the website needs to specifically state that you will not receive a hard case with all orders. the glasses are too fragile for a soft case. I asked to return/exchange the glasses and I have not heard back from the company.
Response from ThinOpticsJul 4, 2025
I am sorry to hear about your experience. Let me look into it and will send you an email so that I can assist you properly.
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Bjorn D.
Jun 28, 2025
They do not even deserve 1 star
They do not even deserve 1 star. I bought several products from them. The quality is terrible. Everytime one of the glasses I bought from them snapped (and they snap after about a year) they told me it was not covered by the warrenty. Overpriced crap.
Response from ThinOpticsJun 30, 2025
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention and I will be sure to share this with our team. Our products are covered by a 6 months replacement warranty as stated on our website.
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John M.
May 8, 2025
Bought the mag case..it’s garbage
Bought the mag case holder and it’s garbage. It barely connects to the case and falls off if you touch it. On request to return, they inform me I get to pay for the return. Don’t buy from these bandits. Sell you garbage and then make you pay to return it.
Response from ThinOpticsMay 12, 2025
Thank you for sharing your feedback. We're really sorry to hear about the issues you're experiencing with the Mag Case Holder. We strive for quality in every product, and it's disappointing to know we didn’t meet your expectations. We completely understand your frustration with the return process. We’re always looking for ways to improve, and your input is valuable to us.
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Eran S.
Apr 24, 2025
This is the second time I have…
This is the second time I have purchased a product from this company. While the items initially appear to be of good quality, I have experienced significant issues with durability. The glasses I bought previously from a folding glasses keychain fell from their case and were lost within a week. My recent purchase was a pair of folding glasses designed to attach magnetically to a cellphone; unfortunately, I lost these within just two days. I find these products to be unsatisfactory due to their lack of reliability.
Response from ThinOpticsApr 25, 2025
Thank you for your honest feedback, and we're truly sorry to hear about your experience. It’s disappointing to know that both products didn’t meet your expectations in terms of durability and reliability. Your insights are incredibly valuable as we work to improve our designs.
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