ThinOpticsReviews of thinoptics.com

Placed an order and paid through paypal. Nothing happened. They took my money but did not send the glasses. After a week I contacted them to be told that the order was cancelled. BUT THEY STILL HAD MY MONEY according to paypal. I was told to contact paypal. I have raised a paypal dispute and now have to wait 2 days before I can escalate it and then wait for Paypal to look into the matter and ask for proof of delivery etc etc. It will be weeks before I get my money back.

Deceptive "lifetime guarantee" policy.....it says lifetime guarantee on the top of every page on their website yet you have to click on the words in order to read the fine print which let's you know that it's a very "limited" lifetime guarantee....even if they do agree to replace an item, they will charge you $5 for shipping and handling....this includes the glasses, the case and even the adhesive strips which will cost $5 to ship....the product itself is worth about $5 to begin with..... ••••••••••SEE BELOW FOR THEIR GENERIC RESPONSE which doesn’t address the nuances of my complaint uncluding the outrageous shipping cost and the very limited guarantee based on whether it not you sneezed that day or some other vague action making the guarantee invalid.

DON'T WASTE YOUR MONEY !!! I purchased this product and waited a long time for the glasses to arrive. The package arrived with no paperwork or instructions whatsoever. The glasses do not stay on (I tried everything but they simply fall off) and the prescription is not accurate so even if the glasses stayed on I couldn't read anything with them. I contacted the company immediately after receipt of the glasses (more than two weeks after ordering them) and my communications were initially ignored. Eventually I placed a negative comment on Facebook and received a less than helpful reply. Today I have finally been told that there is a 30-day Fit Guarantee (from the date of purchase) that was never previously mentioned. The company have waited until the guarantee period has expired before telling me about it ( the long delay in receiving the goods meant that most of the guarantee period expired before I ever received the goods) so I am out of pocket for a totally useless product.