Kevin M.
horrible company
Bought the glasses and registered for free replacement. They broke. Well it’s been over three weeks now, if you email them u only get an automated reply about being overwhelmed and they’ll get back to u in 5-7 day. BS! You try calling on the phone they keep you on hold for 10-15 minutes then a recording comes on that no one is available to take your call, leave a message and they’ll get back to you in 48 hrs. BS! Finally talked to someone one (had to say I wanted to be a vendor and would like to sell their product), told them the problem I was having, she took my info and that someone would be back to me ASAP. BS! Don’t waste your money or time on this Mickey Mouse Co. The only reason I’m leaving a star is you have to!
Response from ThinOpticsMay 30, 2018
Hello, Kevin. We are very sorry for our delay in response to your replacement request. This is not the kind of experience we want for you to have as a ThinOptics customer. We currently have a higher than normal volume due to a technical issue and I can assure you that we are doing our best to service our customers as quickly as possible. I would be happy to work with you on your request to get this concern resolved. I am going to send you a private message so we can continue working on this together. Thank you for your patience and understanding. - Malinda, ThinOptics Social