ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics Reviews | Read Customer Reviews of thinoptics.com

ThinOptics reviews

Showing 1,188 reviews with 5 stars · Clear filters

Anthony S.
Dec 14, 2025
Top tier customer service
Ordered a pair of glasses with the wrong strength by mistake and reached out to support to request a return. Support reached out to inform me that they had arranged for a replacement pair being sent with the corrected strength, free of charge!!
Response from ThinOpticsDec 15, 2025
Thank you for sharing your experience! We’re glad our support team was able to quickly resolve the issue and send you a replacement pair at no additional cost. Customer satisfaction is our top priority, and we’re happy we could make things right. If you need anything else, please don’t hesitate to reach out—we’re always here to help!
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ogy
Dec 9, 2025
reliable and exceptional service
reliable and exceptional service, prompt response and good quality products
Response from ThinOpticsDec 11, 2025
Thank you for your feedback! We’re glad our service, response time, and product quality met your expectations. We appreciate your trust in us.
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DL
Dec 6, 2025
Perfect readers for my job and excellent customer service.
First of all, these thin and light weight reading glasses were exactly what I needed for my work place. My job is physical and often times working outdoors. Because of this I've broken many pairs of reading glasses being crushed in my pocket or my tool belt. But with this thin design AND being in a solid case, I couldn't be happier. It's as if it was tailored to my specific job. Very happy about these glasses. A quick note about their customer service. I ordered 2 pairs of reading glasses and one pair did not match the magnifying strength of the other. I emailed customer service and they got back to me right away and straightened everything out with no hassle and not extra cost. You couldn't ask for a better customer service experience. These guys are top notch. I'll be recommending them to my family, friends and co-workers!
Response from ThinOpticsDec 8, 2025
Thank you so much for taking the time to share your experience! We’re thrilled to hear that the thin, lightweight design and protective case are a perfect fit for the demands of your job. Knowing our glasses are helping you work comfortably—without the worry of breakage—means a lot to us. We’re also very glad our customer service team was able to quickly resolve the issue with your order. Providing hassle-free support is something we take seriously, and it’s wonderful to know you felt taken care of. Your recommendation to family, friends, and co-workers is truly appreciated. Thank you again for your kind words and for being a valued customer!
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MG
Dec 2, 2025
Very handy and well made .
Very handy and well made .
Response from ThinOpticsDec 3, 2025
I appreciate that! Happy to know it’s been useful for you!
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Ro
Nov 29, 2025
Customer service responded to my…
Customer service responded to my request swiftly and to my full satisfaction.
Response from ThinOpticsDec 1, 2025
Thank you for your kind words! We're glad to hear that our team was able to assist you quickly and meet your expectations. If you need anything else, we're always here to help.
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Mike
Nov 25, 2025
Great product
Great product, recommend to many people
Response from ThinOpticsNov 25, 2025
Thank you! I’m glad you’re enjoying the product and truly appreciate the recommendation.
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Carlos G.
Nov 21, 2025
Wow! Wow Wow!!
Wow!! Besides having great products, the customer service experience was above and beyond. Something you don't see much these days. I reached out to ThinOptics Customer Service about needing a different magnification on some readers I had just purchased, They sent me a set of readers that same day, I had them in my hands in 4 days. Miguel(Customer Service Rep) was very helpful and courteous. I'm very impressed.
Response from ThinOpticsNov 24, 2025
Thank you so much for your kind words! We’re thrilled to hear that your experience with our customer service exceeded your expectations. Miguel and the rest of our team take great pride in helping our customers, and it’s wonderful to know we could get the right readers to you quickly. Your feedback means a lot to us and keeps us motivated to keep delivering great service and products.
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Ricardo M.
Nov 12, 2025
Amazing warranty
Their warranty program is second to none. If your eye glasses broke you will get a replacement with nearly no questions asked. All you need is to attach a telling picture and soon after they ship you a new pair. Amazing
Response from ThinOpticsNov 12, 2025
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with our warranty program. We always strive to make the replacement process as smooth and hassle-free as possible, and it’s wonderful to know it made a difference for you. We truly appreciate your support!
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