ThinOpticsReviews of thinoptics.com

I have been trying to get my replacement lenses for months and I keep getting the same response on the website and the phone number is useless because calls are not returned. In addition, the boilerplate response to the reviews do not provide a path for resolution. I love the product and my word of mouth allowed Thinoptics to get several new customers that are now as frustrated as I am. No company has issues with the website for so long. Can Thinoptics be straightforward in indicating a timeline for resolving this alleged technical issue? It is a pity that the company is not even reacting to these bad reviews.

I wish I would have read the comments on this website before I purchased a a pair. Like many others, I've been trying to get a replacement pair for months due to a broken nose piece. I tried the web sight but it was messed up! I've called and left a message several times with no response. I did a chat with Mykka and thought all was good and I will be sent a new pair - I was wrong. I traded email with DaveJ which, I guess, fell into the same black hole as the phone messages. A very frustrating experience! There is no way I can recommend these glasses to anyone with this type of customer service.

Non-existent customer service. Same as everyone else. Three weeks ago, I tried to call, but just got the usual “leave a message and someone will call you back, maybe, sometime, maybe never”. That should seriously be their recorded message. Sent four emails now, just get an occasional automated reply. Nose pad has broken off on my wife’s and mine, otherwise would be an excellent product. Now they’re unwearable. I don’t believe the mythical Malinda exists. Do they only have one customer service person considering how many dissatisfied customers they apparently have? Maybe that is part of the problem, other than a bad design, for a critical part that seems to have about a 100% failure rate. It sounds like they are about to be out of business. Perhaps “Malinda” is the last remaining employee. Don’t forget to turn off the lights when you leave.

Same as most other reviewers. Company either is going out of business or else wants to. Defective nose pad engineering has required frequent replacements, which many reviewers have informed them of over a long period of time, and which now cost money despite "free lifetime replacement" guarantee. And now, they have essentially shut down their replacement site with a canned message that is totally bogus, just like poor Malissa's canned "so sorry, we're working hard on the site". As one reviewer candidly remarked "BS". They need to fix the nose pad issues or their business will/should fail. Great idea, poor engineering and coverup.

I have owned a pair of Thinoptics glasses for several years. I used to be their biggest fan, but no longer. After reading all the other comments on here, we are all experiencing the same poor service. Nose pads break and now when I try to logon to order replacements, they have made that impossible. So I called the number on the website and after holding for a long time, I get a recorded voice that tells me to leave a message and they will get back to me in around 7 days. Are they serious?? Sounds like Thinoptics is on their way out of business. SO much for the lifetime guarantee.....

I have called 3 times left 2 messages and e-mailed 2 times over the past 3 weeks nobody ever responds, the same issues with my glasses the nose piece broke again and I need a replacement. I work in healthcare if I wouldn't have called a patient back in 3 weeks I would be fired.

I have been a longer-term customer of ThinOptics but I am sad to say that I have experienced in the last couple of week the same issues listed here. I own more then 5 pairs of these glasses and have up until now been able to replace them with no issues. Unfortunately as of late I have contacted them by phone and by email roughly ten times over the last two weeks to no avail. I finally gave up on a replacement and ordered a new pair which came today. However only the case arrived with no replacement glasses. I have not other recourse but to dispute the charge and report the company to the BBB. They started out so good and were very responsive, but all that has seemed to have changed.

ThinOptics - I have ordered the reading glasses from the company's website on 21 May then found out that the product was shipped from States; today is 31 May and I found out that I will not get the glasses up until 4-5 June. Their website states that UK shipments take 5-7 days! They are using a normal DHL international parcel delivery service and Yodel, even if they give you a tracking number DHL and Yodel systems are useless, you need to call them up. I call DHL and being told I need to talk to customs clearing broker, and the broker told me that the product will stay 3 business day before being handled to Yodel, and it is almost impossible to reach Yodel guys. And I have paid an extra £7 for not getting what I have ordered within a reasonable time!. The same day I bought the glasses I have sent an email to their support team to inquiry how long the shipment take, still didn't get an answer, I am travelling on Friday and will not able to get them all. I sent them an email asking them to cancel my order, from my experience above I believe this will take some time too! This company is a big no for me, they do not have transparency, their after sale support is non existent and eventually they do not deliver on time so not keeping their promises.