ThinOpticsReviews of thinoptics.com

Response from ThinOpticsJul 6, 2018

Hello, Rick. Sorry to hear that you have had trouble with your replacement request. This is certainly not the experience we want you to have. I would be happy to assist you with your replacement needs. I am going to send you a private message here so we can continue to work on your concerns together.- Malinda, ThinOptics Social

Response from ThinOpticsJul 5, 2018

Hello, Michael. Thank you for contacting us on Trustpilot. I am sad to hear that you are having this kind of experience. This is certainly not the experience we want for you to have. The glasses themselves are free for replacement, the only cost to you is the shipping and handling fees to process and ship the order to you. This information is also available on our website under FAQ or by visiting us at thinoptics.com/warranty. I would be happy to look into the shipping on your replacement order. I am going to send you a private message here on Trustpilot so we can continue working on your concerns together. - Malinda, ThinOptics Social

Response from ThinOpticsJul 2, 2018

Hello, Corinne. I am so sorry to hear that you have experienced breakage with your ThinOptics glasses and that you have had a hard time getting in touch with us. It would be my pleasure assisting you with this. I am going to send you a private message here on Trustpilot so I can expedite your concerns. - Nikki, ThinOptics Social

Response from ThinOpticsJun 26, 2018

We apologize for our delay in response to your replacement request, Gil. This is definitely not the kind of engagement we want you to have. You will be happy to know that the replacement tool error that we had experienced is resolved. I would be happy to assist you with your current replacement needs. I am going to send you a message here so we can continue to work together on this request. Rest assured that I am here for you. - Malinda, ThinOptics Social

Response from ThinOpticsJun 17, 2018

Hi, Beverly. I am very sorry to hear that you have had trouble with the stability of your glasses and I apologize for the delay in response to your concerns. We have been experiencing technical difficulties on our website and are working diligently to resolve all concerns as quickly as possible. I will be happy to expedite your concerns. I am going to send you a private message here on Trustpilot so we can address all of your concerns together. - Nikki, ThinOptics Social

Response from ThinOpticsJun 13, 2018

Hi, Marc. Thank you for taking the time to share your experience with us. I am sorry to hear that you are in need of replacements and are having trouble getting in touch with us. I want to assure you we are working very hard to resolve each request as quickly as possible in the order it has been received. I am going to send you a private message here so we can work on addressing all of your concerns together. - Nikki, ThinOptics Social

Response from ThinOpticsJun 13, 2018

Hi, Walter. Thank you for reaching out and sharing your experience with us. I am so sorry to hear that you have 2 pairs of glasses that need replacement and you have had a hard time processing your replacement request. I can assure you that we stand by our Lifetime Replacement Guarantee. I am going to send you a private message here so we address your concerns together. - Nikki, ThinOptics Social

Response from ThinOpticsJun 12, 2018

Hello, Tom. Thank you for sharing your experience with us. I am sorry to hear that you need to request replacements and are having a hard time processing your request. I assure you that we are working hard to get our replacement tool back up and running while addressing each customer's concerns in the order they were received. We apologize for any inconvenience this may have caused you. I am going to send you a private message here so we can address all of your concerns together. - Nikki, ThinOptics Social