ThinOpticsReviews of thinoptics.com

UPDATE: The below ThinOptics response is inaccurate and therefore false. I provided the photos of product and followed up multiple times. The rep did not provide multiple options and contradicted themselves. I requested a supervisor and that request was rejected. Happy to provide the exact thread verbatim. I bought these readers 3 years ago and have only worn them for occasional business travel (~15 times total). The color has faded where the legs meet the frame — from storage, not wear or use. I've worn glasses since age 4 and have never had a pair discolor like this. When I contacted ThinOptics, they ran me in circles: first saying this wasn't a normal expectation, then calling it normal wear and tear. When I asked for a supervisor to discuss a repair or remedy, they ignored the request. Save your money and the hassle — ordinary drugstore readers have never given me this problem. The quality here doesn't match the price, and the company doesn't stand behind its product.

The magnetic cases I ordered to attach to my iPhone are terrible. I reached out to customer service several days ago and still have not heard back. Why is the case itself not magnetic in 2026? Instead they expect you to adhere a plate with a square magnet sticking up to the back of your phone that magnetically grabs their case. Pathetic design. It negates the essence of MagSafe where you can easily remove items from your phone…because it is already magnetic.

I didn’t receive my order even though ThinOptics told me it was delivered and no one responded to my message about not receiving my order.

ThinOptics has a very disappointing policy regarding price adjustments. The company does not offer any retroactive credit, even when the purchase was made within 48 hours and the product had not been received. Many retailers extend price protection as a standard courtesy in situations like this, which makes ThinOptics’ refusal particularly frustrating. Based on this experience, I would not recommend ThinOptics, as their customer service policies fall short regardless of the products offered. ****** Thank you for your follow-up regarding my concerns about your customer service policies. I appreciate the response and would like to offer two additional suggestions for consideration. First, I am encouraged that ThinOptics might revisit its retroactive pricing policy for its future customers. However, since my original purchase, I have received two promotional offers—one for 20% off and another for 25% off. Either of these discounts would have effectively addressed the price adjustment I previously requested. Receiving these offers after being denied an adjustment only added to my frustration. Second, I recommend that customer service carefully proofread all written communications before sending them to customers. Spelling and grammatical errors in official correspondence can undermine professionalism and negatively impact the customer experience. I hope this feedback is helpful as you continue refining your policies and customer service practices.

I purchased these glasses from a promo on GMA Steals & Deals. They took over a week to get to me which is ridiculous. I ordered the ones that just sit on your nose without the part that goes around your ears. Well, they DON'T sit and stay there! Apparently, there isnt any diversity inclusion done when they designed these glasses and they only fit a certain type of "Caucasian" nose with a certain bridge. There is no way to get them to stay on my face. How am I supposed to know that? I tried to return them, but I would have to pay the shipping to return them and at the cost of the glasses, that would be pointless as I would be losing money. So, i had to keep these things and have no ability to use them. A total waste of money and their return / exchange policy is trash! Don't purchase these unless you want to lose money if they dont work for you! There are other companies out there who sell better glasses that do the same thing without the weight. I ended up buying glasses from Scojo New York and had to exchange them. That company paid for the return and shipped out the replacement BEFORE I even sent the others back. Thin Optics needs to learn a lesson on customer service and how to do it right.

As I’ve tried to explain to your customer service representative that I’m emailing with; when I placed my order, I ordered black, but your website repeatedly changes back to the flag from black for the design of the case. Needless to say when I received my order, it was the flag case. I’ve emailed back-and-forth and no one seems to care other than me having to send the flag cases back or him sending me two new black cases, but I still have to pay for shipping. So I will be sending them back and I will pay for shipping and I will never use your product or order it again - horrible customer service.

Cross wire on Readers keeps breaking.

I tried to return my order and essentially have been ignored. It’s been over two weeks and have heard nothing from thinoptics since I sent my request except an email that said my request has been received.