ThinOpticsReviews of thinoptics.com

I've used their products for a couple years and am pleased to see them address the fragile nose pieces, which are now much more robust. My issue is their website and customer service. Logging into with known username and password gets "The account sign-in was incorrect or your account is disabled temporarily. Please wait and try again later" message. Oh, and there is not "forgotten password" link, which doesn't help. One is able to create an account with the same email address, which suggests no record of previous accounts, and, lo and behold, there are no previous orders tied to the email address. What started this was an order placed in January and confirmed. After a couple weeks, I heard nothing and sent a query to customer support. I got a reply from Bee confirming the order and that "it is expected to be sent out in 24 - 48 hours. A shipping confirmation will be sent out to your email address once the order is out with a Tracking information." Alas, nothing, so I queried again about a month later only to be told by Mary Anne the order had been cancelled. No actual reason -- only speculation of some payment issue, which is BS on many levels (i.e., there is no record of them even attempting to clear payment). I asked that the order be reinstated -- it includes at least one pair of replacement glasses -- and got some obscure "Your request (XXXXXXX) has been updated." (Great "lifetime warranty" if you can actually get the replacement...) I've tried again to deal with the company's website, but it is simply not worth it. I guess I'll have to find some other company that is importing the same Chinese-made products. Interesting products. Very poor company execution. Previous reviews have received a "will use for future reference" reply. It's not clear if there is actually any action taken in response.

When the product bought by my son as a gift, I registered the purchase and received a confirmation of guarantee email : "Congratulations Timothy! Your Always With You Lifetime Guarantee has now been activated" So I thought all was good. When the rubbers failed I tried to log in, and although my email was registered, I could not reset the password. Eventually I spoke to the chat team, who said I had not registered and they wanted proof of purchase and photos. Eventually they took the email details and I sent a photo of the glasses. So they sent a link to request new ones which would cost $9.99 to send, but still I could not process through their PayPal. It seems to me that the glasses do not last, and that they put blockers in and delivery costs in to deter claims. Don't buy them as they will charge you delivery to replace them when they fail, and I think they will.

I have bought several pairs of glasses from Thin Optics. First, they generally don't last long. The little pieces around bridge break easily. That's ok, they're cheap. However, I bought a case for my phone and it lasted about two-months. Dropped once, maybe two feet and it cracked. That's inexcusable. That is the whole point of having a case. Anyway, called customer service to try and get replacement, and they just sent me a link to purchase another. Are you kidding me? Jerks. No class in my book.

This company absolutely lies to their customers. I have been a customer for 5 years. They originally had a “lifetime guarantee”. I actually had to replace my thin optics about 4-5 times in the first 4 1/2 years. I had no problem with them at all and they did support their product with their guarantee. They had a major problem with the nose piece that would break off on mine all of the time. But, they did send me a replacement at no cost because of their defective product. Then, in April of 2019 it happened again with a break on the nosepiece. I went to the website and had to pay a new $5 replacement??? I had a lifetime warranty when I bought it???? Sorry they have defective products- but they gave me a “Lifetime Warranty”!!! I ended up talking to a support assistant named Miguel who was very good and he gave me a “grandfathered” in code that would live up to their “lifetime” guarantee. I was satisfied. They actually had very much improved the nosepiece! I was impressed with their improvement! Smart engineering to improve their product, I will definitely give them that. Now, 2 days ago, as I was leaving a store they popped out of my phone and it may be rare, but the bridge broke and separated the two lenses apart. I once again went to the website and entered in the “grandfathered” code. It said invalid??? It once again said I would be charged $5 to replace. I am sure that covers all of their shipping and the cheap product plus a bit profit (for their defective product once again). I was really hoping their rep Miguel was still there to help. He was. His response now in a nutshell- we have improved our product so much that we no longer honor our lifetime guarantee...that wasn’t the exact wording, but that is essentially what he told me. I can copy and paste the response if necessary. I have to pay the $5 to get a replacement. This company obviously does not honor their terms so do NOT believe a thing they say. The product is pretty good, but I bet some of the competitors are much better! They may say it is only $5 now to get a replacement in their defects- but, it may be $10-$15 next week- or that you just have to buy a new one from them as a replacement. Do NOT buy from this company!!!

I purchase a glasses case for my iphoneXR and within 4 months of minimal us the case started falling apart. the corners of the case broke off making the case useless. I called customer service and was told cases were not covered by a warrenty, and offered a discount to purchase another case, really?Don"t buy the iphone glass case the are made with sub-standart material

1st pair I ordered was shipped very quickly. I have now been waiting almost 2 weeks, and I haven't received the 2nd order I placed. I've emailed TO -- no response. That's gonna be $45 lost. Sweet.

Right, the product it self is good, but something has changed with the company. Now I’m unable to get my replacements or even a helpful response, their customer service is incredibly poor and when you bang on about how cool and practical they are and your friends start purchasing them then you find out when they break (the arm hinge snapped when putting them on) they have no interest at all in honouring the original guarantee. Such a shame a great product is spoilt by small minded business decisions.

I saw an advertisement from Thin Optics USA advertising a new model said to be more durable with nose pads breaking less, my first pair off face book from the USA lasted years so I bought a replacement pair from my local Australian distributor Eye Logic thinking I would receive the new model. After a couple of months light usage reading restaurant menu's etc one of the nose pads broke off I contacted Eye Logic and was told that they only had the old stock not the improved model and they would honor a replacement but it would cost $10 postage and if I dint like that I should buy direct from the USA, seriously? I used to show everyone these glasses but now I just tell everyone how fragile they are and to not bother!