ThinOpticsReviews of thinoptics.com

I have been a customer since 2015; I purchased at full price under the agreement of lifetime guarantee for damaged glasses. I was informed by rude chat associate Jake the warranty that was set forth at initial purchase was no longer honored. I would like to ask; has Thin Optics improved their product?

I have purchased two pair of thinoptics glasses in the past. I was pleased with them both times. I received both orders in a timely manner. So, I decided to purchase another pair. My account was charged on August 27. BY September 2, I still had not received them, nor had I received any notification that they had shipped. I called customer service and spoke with Angel. She told me to give it until Friday, indicating that they had shipped. Didn't receive them. Called again on Tuesday (Monday was Labor Day). Spoke with Jonathan, who tried giving me the "give it till Friday"line. I told him that was not acceptable, that Angel had already pulled that one on me. He then told me he was sending them "priority" so they would be here by Friday. On Wednesday, I realized I had received no notification that they had shipped. I called, Angel answered. I told her about my conversation with Jonathan the previous day and that I had received no notification that my glasses had shipped and if they were going to be here Friday, they better ship them. She let me know they couldn't ship them priority and to give it 5-7 business days and she would include a second pair of glasses because I had had so much trouble. Its Friday again and still no notification of shipment, so I doubt they will make it within the promised 7 days either. This is a lesson in how to take a very satisfied repeat customer and turn her into somebody who will never do business with you again..

The pince nose units that fit into their phone protective case are awful, I have replaced 3 pairs now. The issue is that the interior of the lens receptacle is not flocked. After using them 3-4 the lenses are horribly scratched. Don't waste you money until the issue is fixed

So disappointed with thinoptics. I have several of their reader glasses and love them. Purchased their new Sunglasses - was so excited to get as I love the concept. Had them for a week and when I went to wipe down the lenses with their included fiber cloth case the lens flimsily popped out and I couldn’t get back in. I don’t think these had adequate time in QC! Reported my problem with thinoptics - sloooooow response demanding pic and substantial proof of purchase - what I gave them was not good enough! Don’t these have a lifetime warranty anyway! Better keep all your documentation... will never deal with this company again, sad to say. TRex

Terrible product. Nose pin fell off after 2 months. Absolute con. Don't buy. I've never used this product just showed it to a few people. Lifetime warranty. My ass.

Ordered product on June 27th. Charged my card on June 29th. As of July 20th, still have not received the product, tracking number or follow-up to multiple emails. I have previously used ThinOptics without issue, but customer service is non-existent.

Great idea, very convenient - until they get too scratched or break! Had them for 4 months, now unusable because one of the nose pieces just fell off when removing the glasses from my nose. After a few weeks of use I also noticed some severe scratching, the polycarbonate lenses are VERY soft and scratch super easy, I am just outside their 90 day warranty and I will not pay them for another pair. Waste of money! Also - when reading some these 4* or 5* reviews below it is apparent the company paid for these...

Having placed my order with Thin Optics 5th April 2020 and had no response to emails and phone calls following up when the order would arrive,finally got an email from Miguel when I wrote a review here.He asked me to wait until 6th May for delivery,its now the 7th of May and nothing.Hopeless Company to deal with,can only recommend that people wanting this product go elsewhere.