ThinOpticsReviews of thinoptics.com

As with many of the comments in this site, I too was told of lifetime replacements. I've had to replace mine a few times because the bridge breaks after about six months. I bought them on their site and they have my email which they use to send me lots of emails. I too will be ordering from the competition going forward since Thinoptics does not keep their word and decide to change warranty. So many people bought these readers because I recommended them. Will not be doing that again.

ThinOptics lost me as a customer when they broke their promise of a lifetime warranty. I probably used the warranty 6+ times as their glasses break a LOT. So far my Nooz glasses are great - much more comfortable on my nose and the construction is better quality. Do your research and read all the negative reviews about ThinOptics. I will never buy from them again but will continue to give them negative feedback because I bought a pair of glasses that had a "lifetime warranty". Their definition of lifetime and mine are significantly different. I'm sure they will reply: Hello, Paul. Thank you for writing to us and for sharing your experience. I am sorry for the inconvenience this matter has brought you. I will be sure to share it with our team for them to look into it for the future advancement of our products.

When I bought my thin optics they advertised lifetime replacement warranty. They broke and now they say the warranty no longer applies. Buy some cheaper ones and forget about the thin optics warranty. It is a lie.

Lifetime guarantee retroactively repealed. I have written guarantees for marketing campaigns myself. It is pretty straight forward to calculate how much benefit and how much it will cost. The fact that they have repealed the guarantee implies either incompetence in doing the math, or a cynical lack of ethics.

They gave me a lifetime warranty and then after the first replacement they say the lifetime warranty was on the first pair only. The product is of poor quality and so is their warranty and customer service as well. They do not care about you, just your $$$$$

I have been a ThinOptics customer from the beginning. I have had constant issues with their product breaking. First the bridge frames and then the nose pieces. I normally get anywhere from 2-6 months out of a pair before they break. Originally they were great about the lifetime warranty that came with them and they would replace them. Then they started charging $5 for shipping. Now I was advised that I received my last replacement glasses because they changed the lifetime guarantee. I can’t tell you how many referrals I have given these of the years and raved about the customer service. Obviously they have either sold out or corporate greed has taken over because somehow you can take away a lifetime warranty after selling it with your product. Not sure how that works, but just like the other disappointed customers it’s sad they this seems to be the trend. I would look for an alternative, the quality is poor, obviously if something only last a couple of months it should come with a warranty. The last pair I received didn’t make the two month mark before the nose piece broke, again.

Think a false advertisement, or worse, is in the works at Thin Optics. They have been selling Thin Optics readers to the public since at least ~2016 with a "Lifetime Replacement Guarantee." I have been a customer and have been receiving replacements when requested until October, 2020 wherein they are now declining their promised "Lifetime Replacement Guarantee." Their readers scratch easily. They are made of cheap, thin plastic. They break easily at the nose bridge. The only reason any reasonable person would buy them is ease of use coupled with their "Lifetime Replacement Guarantee." Just Google one of many advertisements by Thin Optics promising "Lifetime Replacement Guarantee. This review site doesn't allow links, which are many. And as advertised on Amazon, Google the same. Which they now disingenuously and arbitrarily decline! Don't buy. You will be disappointed if you're like me.

Thinoptics has failed to honor its original lifetime replacement guarantee. Bait and switch it appears.