ThinOpticsReviews of thinoptics.com

Since 01/2019 I have purchased 10 pairs of readers, 2 pairs of Connect reading glasses and every one of their cases for a total of $264.34. The lenses on every single pair had become scratched simply by removing and reinserting them into one of their cases. All of their products are inherently flawed because all of the lenses will absolutely become very scratched very quickly under normal use. Oddly enough, it states on their website that "Scratched Lenses" are not covered by their warranty. That means that you would have to continuously pony up either $14.95 or $34.95 respectively to replace the readers or glasses every time they become scratched which is guaranteed to be very often. My conclusion is that their products are poorly designed and are not a good value. From my personal experience with this company I highly DO NOT recommend any of their products. What is even more troubling to me is that they are very dishonest on their website with regards to their customer ratings and reviews. They only post the 5 star reviews and leave out all the others. I know this because recently I posted a 2 star review for their readers and it does not show up on the REVIEWS PAGE. Even on my account page on their website they are deceitful. Directly above my review (which does not appear on the reviews page) it states "Your Review" Rating ***** (5 stars) even though I only gave ** (2 stars). My feeling is that if you can't honestly post your customer reviews then you shouldn't post them at all.

I purchased my "lifetime guarantee" ThinOptics glasses in 2016 that advertised they would send me "free replacement glasses forever" and even registered for the "lifetime guarantee". Today I was told that they will not honor this guarantee because their product was apparently defective (which, of course, is why a "lifetime guarantee" is offered and relied upon by purchasers of a new product) and they have since made the bridge and nose pads stronger so somehow that magically turns it into a different product that is not subject to the lifetime guarantee. That is obviously wrong and seems to me to be fraud. I would like to speak with a supervisor or someone about this and about honoring their "lifetime forever replacements" guarantee before joining any class action suits. I also see online in this thread that they have offered some a "grandfather program for replacements" that I should be included in. A simple google search will show everyone the ads that they used that promised "we will send you free replacement glasses FOREVER." While I had been generally pleased with the glasses (which I haven't used very often over the past year while stuck at home for the most part), this failure to honor its obligations has obviously overshadowed all of that.

I purchased a Milano case 14 months ago and it has broken again - for the third time. Warranty is six months, so it appears that my luck is it breaks just after warranty expires. Replacement is $24.95 plus $4.99 shipping and $1.57 tax. Nice deal for them to hook you on a great concept but sell a subpar product that has to be continually replaced.

When I purchased these they advertised "FREE Replacement Glasses for Life!" They were obviously lying, because I'm still alive and now they tell me I'm out of warranty and have to buy a new pair. Even when they replaced them they charged a "fee" of some kind like $7 or something that certainly covered their costs. #Bait&Switch Update: Your email Miguel promised to send one more replacement and reiterated that the "lifetime replacement guarantee" that was promised ...and is still in Facebook posts... is now cancelled. If you think you can offer someone “lifetime replacement” before they purchase and then cancel it after they purchase or “change your warranty” as you say …then you don’t understand consumer law. I have a friend who is a class action attorney who loves stuff like this. Hope you didn’t spend all the money you saved by not honoring your replacement guarantee. You’re going to need it for legal defense. There is no “final replacement” on a lifetime guarantee. You can change your policy for people who purchase after the change. But you can't back out of a guarantee you already made to someone who purchased. That is bait and switch. Marc Cuban bought a lifetime pass on American Airlines which they no longer offer. Can they just tell him one day that is lifetime pass is no good? If I buy tires with lifetime road hazard can they say “hey just kidding…but here’s 15% off some new tires”? Good luck to you. Winter is coming

This company has terrible customer service. Can't contact by phone, only email. I received two pairs as a gift but did register them with the company per the packaging. When both broke, I sent in a request under my lifetime warranty. They did reply back saying they had no record. I sent them back a copy of the email I received from dlancaster @ thinoptics.com showing that I had registered, along with a picture of the glasses and the package showing a lifetime warranty. After many email requests, all there is is crickets. I think this company should be investigated by States Attorneys General and an enterprising attorney could make a fortune in attorney fees and make them honor their now worthless warranty. One nice thing about this is that I do training to hundreds if not a few thousand people every year. I use them as an example of horrendously poor customer service. Do not buy from this company. It's a marketing scam.

How disappointed I was when my glasses broke in two!

It’s the best invention l used it all the time. However they change the pocket at the back of the phones which scratches very easily so you have to order a new pair. In the past l ordered at least 7-8 pairs. I found an old pocket and stick it at the back of my phone not a scratch for months. Dear users, Try to find your old pockets. Shame the company chose to profit rather than improve their great invention.

Why on earth would a company etch their name and information about the glasses ON THE LENSES? My new ThinOptics lenses have the magnification etched at the top of the left lens and the company name at the top of the right. To say it's distracting is an understatement. Additionally, the edges of the frames are VERY sharp, and uncomfortable on the bridge of my nose. I bought these "on sale" (no wonder) from the Good Morning America website. I won't buy anything there again, and these glasses are going straight in the trash.