Deryck D.
order took nearly 4 weeks
My prior 2 experiences with the company were fine. Nothing noteworthy good or bad. My most recent order was placed 05/JUL/2026, charged on the 6th, and I received a UPS tracking email on the 7th. After a week, the tracking still showed that only the label had been created. I emailed on the 14th and 21st to get an updated status. Rep said they'd check with shipping and get me an update each time. On the 27th I asked it be escalated, as it had been 3 weeks since I was charged. The rep said the same thing. My package finally arrived 01/AUG/2026. UPS tracking shows they received the package on 27/JUL. I like the product, and their sales are a good price, but waiting nearly 4 weeks has put me off ordering from them in the future.



