Joe B.
Despite being the most expensive…
Despite being the most expensive product of its kind, it’s junk. And worse, the manufacturer does not stand behind their decisions. There is a a manufacturing defect in the way that the unit is engineered. One screen doesn’t work, despite no cracks in the actual glass of the screen. When I contacted the manufacturer to let them know about this, they responded that I could pay $300 for another, because I hadn’t purchased a third-party insurance product on checkout. The monitor didn't suffer any impact or friction, other than being shipped to me. Looking at it, the problem is that it's designed with nothing protecting the screen when it's folded down, unlike every other portable external laptop monitor I've had previously. When I explained this to Xebec, I couldn’t tell if they didn’t understand or played dumb. The result of their decision not to do this is that any amount of flex can apparently break the screen. This thin piece of plastic prevents the strain that broke the screen in transit. It is a very simple engineering solution. It does not require a third party insurance product. The fact that Xebec offers this insurance is an admission that this is a manufacturing defect. Even when Apple products failed because of these types of engineering defects, they have always replaced them, for free. None of Xebec’s competitors’ products offered or needed insurance or replacement. Even after years of use, they still work great. Because of the price, I thought this monitor was an upgrade but apparently it's a severe downgrade. It would be cheaper to buy two monitors from their competitors.