The WebsterReviews of thewebster.us

Do not buy from this company.Sent a return.No one was there to receive it. FedEx returned item to me. No one at the Webster customer service ever responds. Stay away from this company

I received a damaged Gucci wallet, returned it 2 days later, they confirmed the return and told me to wait 3-5 business days to get my refund. It’s been a month and still no refund. They have not responded to any of my emails.

I bought a dress on sale $400. They said it was a US 10 it was a 6. When I tried to return it they said it was final sale. They did not say so when I purchased the dress. Now I am stuck with a 400 dress I cannot wear. I will NEVER purchase from them again. Apparently you have to do the math yourself to figure out if you can return a sale item. Buyer beware!

Customer service is non existent had an issue with a a few items I bought $3k order. I used a promo code so needed to exchange for a bigger size. Was told it was not a problem called them 100 times and they never pick up. Finally got an email back a week later saying it was to late to exchange that I was being refunded and i couldn’t re use the promo code.

I ordered a handbag on Saturday and paid extra for 2 day shipping only to find out on Tuesday that there was a technical error and the bag is out of stock. Very frustrating experience as I did a couple of hours of research to find the right seller before going with them. I will not purchase from The Webster again.

Made a purchase online February 1st 2022 and the money was debited from my account. I waited two weeks with no confirmation email or order status and decided to reach out once I noticed the opening ceremony puffer vans were out of stock. It took them days to response and despite me having a valid screenshot of both email and my debit account they claimed the photos were not enough proof. WELL DUH!!!!! I didn’t receive a confirmation email or anything and there’s only one The Webster brand so OBVIOUSLY the money was debited and went somewhere but COOL ILL TAKE THAT LITTLE $40 “L” I rather stick with SSENSE or FARFETCH. Where I know for sure ALL orders are correctly processed and are highly assured of competent OUTSTANDING customer service and items are IN STOCK. The snob like attitudes can be left at home for when you return cause the way the store is ran there is ABSOLUTELY NOTHING to be snobby about. Trust me.

Purchased an item from the seller through walmart.com. Seller sent wrong item and would not replace or refund.

I received an YSL wallet bag from them and it came without the authenticity card and it was poorly wrapped in a wrapping paper with a sticker that has your shop logo ( that it) no hardware protectorstickers, the metal handle wasn't wrapped, the logo on the front of the bag wasn't shiny and clean as if the bag has been used before! .. I even wonder now is it an authentic bag or not! That was really unpleasant experience .. save your money( fake products).