Jonathan G.
This is one of the worst pubs in London!
This is one of the worst pubs and service experiences I’ve ever received in London and that’s saying a lot considering I live here! So let’s start off by telling you how the “booking” experience was....called today (16/11/2019@13:42) I was told that I was unable to book a reservation on the day and it was to close to the reservation time (fair enough). I then asked if it was full and if they had space for 5 people, which to that I got yes just come in we have space. On arrival I was greeted and told to take a seat anywhere....really I thought to myself....the only space was at the bar or (cocktail) tables...how would they like us to have 5 peoples plates on cocktail table?????? Then I noticed a couple leaving a 4/5 top table...bearing in mind that they were the only two at the table...I then asked, if they would mind us taking the table which they agreed and we exchange pleasantries and they prepared to leave. On their departure I sat down at the table to be rudely told by the guests at the next table they have booked that table??? WHAT? I told them it’s not possible to book a table today, they then directed me to the “manger/person on duty” bearing in mind this is the same person who told me I’m unable to book a table!!! When he arrived at my table he said that they have booked the table, I then reminded him that he advised tables were un-bookable, the response on this was an absolute classic and I quote “they are already in the restaurant” at this point my patience was at all all time low! I responded with we are in the restaurant too and I even tried to call to book this table! He said that they had booked it and that was that! To that I told him he could keep the drinks and the lunch along with the reservation and with that me and my family/friends walked out! To say I was F&@ed off is an understatement!!!! WORD OF WARNING STAY AWAY FROM THIS HORRIBLE PUB! It’s not worth the time or the effort ! Give your hard earned cash to an establishment that actually believes in good customer service!