Simone W.
My second Ultrahuman Ring failed after…
My second Ultrahuman Ring failed after only four months, and the support experience has been unacceptable. For more than two weeks, I’ve been trapped in an automated loop with copy‑paste replies like “review queue,” “please wait,” or “we will flag it.” Nothing actually happens. No human agent. No progress. No confirmed replacement. No shipping date. Just the same scripted messages over and over again. I’ve provided size and color multiple times, yet the case never moves forward. Being without a working ring for weeks while support does nothing but repeat automated responses is not what I expect from a premium product. This is not customer service — it’s a dead end. Potential buyers should be aware of how difficult it is to get help when something goes wrong.


