ThetramReviews of thetram.net

The tram inspectors are completely unreasonable. I never fare dodge, but was fined £70 because I didn’t have the right student ID for my student single ticket, which has saved me a grand total of 60p. I had no idea they do not accept NUS cards and they make no effort to tell you that on their ticket machines or ticket app. I offered to buy a new ticket, but they would not let me & couldn’t wait to fine me. They said I could appeal but the appeals process is incredibly one sided & it would have been a waste of emotional and mental energy. The inspectors said they could tell I wasn’t trying to fare dodge - as I had paid for a ticket already - but tried to pretend they were hand tied to “follow the rules.” It’s absolutely disgraceful that this company relies on unfairly profiting off working, honest people, rather than taking any nuance into a situation and acting like NPC’s who can’t think for themselves. Furthermore, the ticket prices are always inflating and the trams aren’t even reliable. On previous occasions I have paid for a day ticket on the app, only to reach Nottingham and find the services are reduced or not running where I need to get to - but they made no effort to notify me in the app, before taking my money. Other times tram drivers will see you running to the ticket machine, but won’t give you chance to buy a ticket before shutting their doors. NET is a cold, ruthless, robotic-like company and if you can, should be avoided. More often than not, you’ll have a far better experience and pay a better price on the bus.

Discusting and dishonest practices.

Despicable so called service. Used the wrong ID card which only saved me £1 and rather than a warning, they issued me with a £70 fine!!! They are doing nothing for encouraging people to use alternative transport into the city centre and punishing honest people. I'd sack the lot of them! They should get a real job where they actually contribute to society.

**1 Star - Very Disappointing Service** I am extremely frustrated with the response I received regarding the appeal for Penalty Fare Notice. The entire process has been nothing short of frustrating and unhelpful. After submitting a detailed appeal, including all relevant information and context, the reply I received was nothing more than a simple, generic template that didn't address the specifics of our situation at all. It felt as though no actual consideration was given to the unique circumstances surrounding the case, and there was zero effort made to understand or resolve the issue. Instead of offering a personalized or thoughtful response, the company chose to dismiss the appeal outright with a vague, automated-sounding reply, repeating the same points from their initial communication without any real engagement. This shows a complete lack of customer service or care for resolving issues on a case-by-case basis. It was clear that no one took the time to properly review the details or consider any mitigating factors, making this entire experience incredibly frustrating. I would expect better service from a company that deals with customer-facing issues regularly. Instead of providing a solution or offering any meaningful support, I was met with a cold and impersonal response, which leaves me with no confidence in their ability to handle customer concerns properly. Based on this experience, I would not recommend their services to anyone. Very poor customer service and no attempt to understand the situation.

Car park is clamping people. I used the train and tram and the car was left over night. Yes this breaks their rules but I didn't know it at the the time and no one constantly keeps re-reading terms and conditions. They also don't state this on the clamping sign in red they state it on the green posters. I made a mistake, I don't mind getting something like a £30 fine and them notifying me and I'd pay and then telling me if I do it again then I get clamped I can understand that. Nope I just got clamped by a private company which doesn't accept secure online payments, wants £140 and was told my car would be unclamped in 20 minutes turned out to be nearly an hour of my time sat in cold car park. To top it all off you have to pay but you cannot pay securely online, which means it's insecure and is all over the phone payment! Never use these people, they could change the terms and conditions at any moment, and BANG THERE'S A CLAMP, not even a reasonable process from these absolute cowboys. Don't forget the company running this shake down also shakes down the tax payer for the crap trams they always break down and never seem to work in winter. What a way to show people you actually care about people you bunch of cowboys! I'll travel different from now on!

Do not use the tram, the buses to & around Nottingham are cheaper and more comfortable. The company NETGO is despicable and way overcharges on its fare. Not only that, but the customer relations team are unprofessional and rude. I was a paying customer with a long history of paying for the tram and forgot to pay once exhausted after a long day at work, I got fined £70 but was told to appeal. I regret the wasted time/effort because all three appeals were rejected and support was rude and untimely.

This company is disgusting. In the age of contactless there is no reason why ticket inspectors aboard the tram cannot supply tickets to those who mistakenly boarded without a ticket. They are purely there to catch anyone who unknowingly boarded the tram to give them a huge fine. Like, that's their job, to fine people. Avoid this service if you can. I know I will. They put more effort into giving out fines than they do actually providing a good service. The trams are disgusting and often late, and the workers are rude. Meanwhile go figure they have a whole convoluted system about appealing a fine that is incredibly one sided, making it basically impossible to appeal your huge fine. It shows where their priorities are. Piece of shit company run by scumbags. Clearly they saw an opportunity to extort from the public. How is this allowed? Why should we put up with this? It's so broken and nonsensical.

Three Inspectors came on board about 11am. I thought this is good. One was checking whilst the other two were observing. He spent 90% checking pensioners who have free trouble when there were obvious tickets dodgers on board. It doesn't take a detective to spot them. If you want to reduce the problem, then you need to get tough and unfortunately confrontation. I myself confronted two lads kicking a board at the front of the tram and they got off. The driver thanked me. It's easy to pick on the working people but the others need to be targeted.