ThetramReviews of thetram.net

First time visiting Nottingham and we got a £140 fine on the tram. Most other tram companies have the facility to pay on board but you can’t in Nottingham, we tried using their appeals system explaining where we got on and the lack of signage telling us we had to pay before boarding but the appeals system is terrible.

In the last week the trams have been late and overcrowded three times out of my 4 journeys to work to QMC. It’s becoming unfit for purpose at this point. Dangerously overcrowded in the mornings and evenings when most people are going to work to the point where you physically can’t board the tram and have to wait sometimes another two trams. They need more trams on route or they need ticket inspectors on each tram to deter free riders from over crowding.

A masterclass in systemic failure. They’ve managed to achieve the impossible: charging higher rates than functional metropolitan networks while maintaining the reliability of a scrap yard. Calling this a 'service' is a massive overstatement.

Absolutely useless service. Expensive and unreliable. There are no ticket checkers in my area all year long. The sign will be showing nonsense like 21 minutes so you call uber while you pay a yearly pass to these jokers just to see the tram coming along with your uber.

So many inspectors, had a £800 fine that escalated from them when I appealed and had a ticket in the first place it just wasn't loading, which I explained. God awful inhumane service with ripoff prices, never any seats, always delayed and they often break down with you on them- I've been late to college many times because they've crashed into someone or delayed etc.

Had the most embarrassing experience from using the tram on the 23rd May 2025. I validated my contactless card at The Forest tram stop and boarded the tram there with my 1yr old child and my groceries. After settling on the tram, the ticketing inspector used the machine to check my card then advised me it was not validated. I was a bit taken a back because I know I touched the green machine with it and heard the "ping" noise which is an indication it has been accepted and I did have cash on the card, I also checked that. The 2 inspectors asked me to come off the tram at Noel Street and one explained that I was about to be issued a ticket of £70 because I did not validate my card, I explained to him I did and of course I understand that they cannot take my word for it but there is CCTV there that could collaborate what I said. While the ticket was being issued, my son became fussy so I took him out of the pram, and the pram fell over, I had groceries as I mentioned, the both officers stood there one was doing nothing but standing,over looking and offered no help, they both looked at me struggle with the bags the pram and the my child in my arms. A passerby saw what happened and ran to my assistance, just commmon human decency there was none of, cold and curt even when I cooperated. I asked the officer if it was possible for him to speed the process up, I mean read your situation a fussy child, not to mention the embarrassment of being treated like a criminal for an error which was not my fault. I moved into Nottingham almost 8 yrs ago, started as a student and have never boarded the tram without a ticket or validating my card. NEVER!!! I did not do it on this day. I was literally shaking and near tears. TheTram can you check or service your contactless machines at The Forest please???? Net Tram, maybe some re-training of your officers is needed? I have started the appeal process, but goodness, all that was needed was a bit of common human decency or maybe some empathy. Every situation is not the same and how you treat every situation or every customer should not be the same.

Used a tram from Nottingham to Phoenix Park last night. Half way back we was told that we would have to get off at Highbury Vale because a problem with the line. It was 10.30pm, women on there own and in the middle of nowhere!! We ended up getting back onto the tram and going to Bulwell. Still didn't know where or how to get to the car at Phoenix Park! I managed to get an Uber after we had walked to the main road. The cost was £6.70. They will not refund the taxi fare and said they couldn't provide transport because of the time. Disgusting

I don’t usual use the tram but I had my car clamped because I parked on parent and child just after dropping my little one with my friend near the Wilkinson car park. I bought a ticket and went to work, on return around school run I found my car clamped the reason being that I parked on parent and child bay, When I called the lady who answered the phone was very rude and unprofessional when I tried to explain my situation, she didn’t listen all what she wanted was for me to make a payment. I had to call my friend to keep my baby I left the car and ran home to get my eldest child from school. I then got a call from someone saying he is the manager of the lady that I spoke with now demanding that I make a payment or else he will remove the car and I will incur extra charges. I felt robbed and disgusted because I paid for the tram and on the other hand I had to pay another £140 for the car and they also damaged my rim whe putting the clamp. I will never use the tram again they scammer working with Nottingham city council. I don’t recommend this service