The Sheet Metal KidReviews of thesheetmetalkid.com

We ordered duct pipe on 18 July 2022 order #12156 .I have tried to status several times nothing to date. No reply to web or no answers to phone calls. Please upgrade status you can call 919-542-4907. Our credit card has been charged

After 4- 5 weeks of waiting on a simple order and several calls & emails to their support dept, I have still not received my order. The shipper states they haven't even received the material to ship. Had to source somewhere else to try and get back on schedule with my project.

If I could I would give them negative stars. They claim to have a support staff, but they must not exist; I’ve written numerous messages and have called and left so many voicemails but only ever received a response to my first message, it stated - “The Sheet Metal Kid said: I will be sure to let shipping know to get it out today. Thanks!” Turned out that was a lie, because here we are two weeks later and I have no tracking # or conformation that the wye duct I ordered has shipped. Not to mention, it still says awaiting fulfillment on their website - I ordered it July 8th, it is now August 2nd. This is ridiculous and truly the worst business I have ever dealt with; they have such a lack of devotion to their customers, it’s appalling. I will never in my entire life purchase anything from Sheet Metal Kid again. I 100% do NOT recommend this business. - Carmen

After placing the order, didn’t hear anything back about a date when the parts would come in, use the online messaging and left messages on the phone system multiple times and never got a response. Finally message to cancel the order and later that day, got the confirmation that the order was shipped. Extremely annoyed because we could’ve made the stuff ourselves much sooner had we known it was gonna take this long. It appeared that we were buying some thing off the shelf and obviously with 2+ weeks to ship that wasn’t the case

Service was too fast change my mind and try to cancel my order one hour after ordering it and was not able to nobody even responded to the email

I never. rec my stuff. thanks

I placed my order on November 29th and received it on January 13th. How does a company operate like that and stay in business. I tried contacting them multiple times and only got mail boxes that were full. Complete scumbag company, don't waist your time with this shithead company.