The Sheet Metal KidReviews of thesheetmetalkid.com

The order took almost a month from placing it, to shipping. During that time I reached out more than once with zero response. I even emailed to cancel my order and no response. Parts finally arrived and one is not correct. I ended up spending more to get the right part from a reputable supplier. One star only because it wouldn’t let me leave 0.

I STILL have not received my order 2 months later. I placed my order back in the beginning of august and still have not received it. I tried calling EVERY extension many times at the company because no one there responds to emails either and no one answers. Please get someone to respond to something. I haven't had issues in the past.

bro it took like 2 months, no communication, i panicked and bought new duct from the local supply house and this package comes in a few days later lol what a joke

This order was advertised as 3 to 5 day shipping. After two weeks I called and emailed to cancel with no response. 30 days after the order was placed it arrived to my doorstep. I have now tried to return it over email and phone with no response. I will be filing a fraudulent card charge with my credit card company tomorrow if I do not receive a response for the return.

DO NOT BUY FROM THIS COMPANY. I ordered from Sheet Metal Kid with advertised shipping of 3-5 days. After 3 weeks I emailed and called to cancel but got no response. The ordered arrived to my door step over a month after placing it. I've emailed for a return label with no response.

I placed this order 10 days ago & have no idea where it’s at. I’ve placed an order with Home Depot & it will be here on Marsh 1st. Finally, I just received the reducers I needed. The Sheet Metal Kid did great. It was UPS that took forever. Thank You!

You don’t answer your phone or return calls. My order took over six weeks for delivery. I had to make threats in order to get anything done. Other reviewers had similar complaints. If you’re too busy to provide proper service then hire more people.

Never ever order from this company. I ordered and waited weeks for info on shipping. Multi times I tried to communicate through phone, voicemail, email, and their own internal message service. Not one response at all. Had to switch to another company for the ducting. Tried again to communicate through all previous ways to cancel order. Again no response. I sent a message on their own internal message system stating I was canceling as a last resort. Only when I put a claim in through Mastercard 2 weeks later, did they suddenly ship my order that i cancelled. 2 full weeks after cancellation and multiple times still trying to get them to respond. I refused delivery and now will not refund my $1200 dollars. When they refused to communicate at all. Stating I had to get permission to cancel. Even though I tried and tried. They do not practice good company policies or ethics at all