Brian B.
Do not buy from this company
Do not buy from this company. They do not stand by their return policy. Very unprofesssional. Will not use them or recommend them to anyone.
Response from The SCLOJul 6, 2024
Dear Brian, Thank you for your feedback. We understand your frustration and sincerely apologize for any inconvenience you have experienced. According to our records, your order was delivered within the expected timeframe. However, we acknowledge that you were dissatisfied with your purchase due to reasons unrelated to delivery time. We take pride in the quality and authenticity of our products and strive to provide excellent customer service. Our return policy is designed to ensure fairness and transparency for all customers. Your return request was based on the reason “late delivery,” but as the delivery was completed within the stated policy timeframe, we were unable to accept the return. We appreciate your feedback as it helps us improve our services. If you have any further concerns or if there’s anything more we can do to resolve this matter, please do not hesitate to contact us directly. Thank you for your understanding.