Kay G.
Theranest looked like a wonderful…
Theranest looked like a wonderful resource for my small Psychology practice...however shortly after free trial I could not login with "Administrative" privileges I could not succeed with login many times and many lost hours! THERE was NO way to get Theranest support with problem because such support required that I login to request help!!!! phone calls and emails to get help with login failed and my bank card kept getting billed for $63/month for unused Theranest and Wiley services. To stop billing I reported Visa card as missing and requested a refund of 6 months @$63($378).They credited bank a total of $38 with a rude phone call! I feel robbed and angry--I do not recommend this service.
Response from TheraNest by Ensora HealthNov 13, 2019
We value feedback from all of our customers and use that feedback so that we can continuously improve. While we believe TheraNest offers best-in-class customer service, we know every user has different needs for their practice. We at TheraNest work tirelessly to meet our customers’ expectations each and every day.