Ceci G.
7 years of satisfaction and an underwhelming experience
I've been TheraNest for almost 8 years. Many times I've heard others share how much they love other EHR systems yet I've chosen to stay because I know how to do almost everything I want to do. I've had some lackluster experiences with the RCM program. The instructions provided to load contracted insurances falls significantly short. The contract requires a 90-day written notice of non-renewal and renews for a year at a time. I anticipate most users will miss this, as I did. I will acknowledge that they've attempted to make it better, but software contracts with links to additional terms are the WORST especially when the additional terms are pages and pages long and cover so many features I'm not using. It's just another place where, as a therapist, I feel like system beats me up when I'm trying to do good for my community.
Response from TheraNest by Ensora HealthMay 23, 2026
Eight years means the world to us, and we don't take that loyalty for granted. We hear you on the RCM experience and the contract complexity — as a therapist focused on your community, the last thing you should be dealing with is unnecessary friction from the tools meant to support you. We want to do better by you. Please drop us a note at [email protected] (put 'Madison' in the subject line to route to me directly) and I'll personally make sure you're connected with the right people to work through this together. Madison TheraNest by Ensora Health