Lisa L.
My issues were not resolved
My issues were not resolved! there is no true fix for the problem we are having.. also our time zone keeps reverting back and it has been a pain

About UsTheraNest is the go-to EHR software for mental health professionals, from solo practitioners to group practices. We are committed to empowering therapists by simplifying complex administrative tasks and improving client engagement. TheraNest is designed to support the needs of modern mental health practices, helping professionals manage their practice efficiently while focusing on delivering exceptional client care. Why TheraNest? Our software is built to adapt to your practice's size and pace, scaling as your client base grows. With TheraNest, you gain access to powerful telehealth capabilities, allowing you to meet your clients wherever they are. Our intuitive scheduling, billing, and documentation tools make running your practice smooth and straightforward. Plus, with unlimited storage and support, you have everything you need to manage your practice at your fingertips. When you choose TheraNest, you're not just choosing software; you're gaining a partner that’s invested in your success. Switching to TheraNest is EasyDon’t fear, your data is in good hands. When you subscribe, we offer a complimentary 15-minute meeting with our onboarding team to help format and import your data. Choose an annual plan and we'll handle the data migration for you at no extra cost, ensuring a smooth and effortless transition. Getting StartedDon't just take our word for it, try it out for yourself! Start your FREE 21-day trial today and see how easy it is to get set up with TheraNest.
TheraNest by Ensora Health (theranest.com) has 290 customer reviews on Five Star Index, with an average rating of 3.8 out of 5.
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Administration & Services · Birmingham, Alabama
Excellent

Administration & Services · Athens, Alabama
Excellent

Administration & Services · Birmingham, Alabama
Excellent
Administration & Services · Union Grove, Alabama
Great
Showing 14 reviews with 2 stars · Clear filters
Lisa L.
My issues were not resolved! there is no true fix for the problem we are having.. also our time zone keeps reverting back and it has been a pain
Rachel S.
Continuing issues with connection has cost me money. Customer service has denied my request for reimbursement each time blaming an outside source for the outages. Theranest should have business interruption insurance and should take accountability for their failures. I continue to have issues with clients attempting to access the session but being put into some mystery waiting room that is not connected to the actual session. I then have to remake session links sometimes 3 or 4 times for our session to happen.
Zachary M.
This is a confusing software, trying to do too much.
TR Counseling & W.
Support is terrible have to wait days for no solution. Dramatic increases in cost.
Fallynn C.
Not happy lately with the new BOT system that answers the written questions.
christy
Theranest is in the midst of a transition to a new clearinghouse and it has been an unfortunate move for this company. Excellent customer Service ratings were the #1 reason I chose this EHR. Now you have to schedule a call 3 weeks out to get a question answered. It is really disappointing to say the least and may very well cause me to transfer to a new EHR.
Response from TheraNest by Ensora HealthJan 30, 2020
Hi Christy, Thank you for providing your honest feedback, we do appreciate it! Our support team has experienced an influx of volume around Insurance Billing questions and we are making adjustments and working hard to right that ship. Our goal is to provide fast, friendly, and quality care for our customers. We've just recently hired a bunch of new folks for the support team so you'll see some new faces and we expect that once they are up to speed you'll be happy with the results! We will work hard to earn back that 5 stars from you!