The Pro's ClosetReviews of theproscloset.com

I am writing to report multiple violations of Colorado state law and potentially fraudulent business practices by The Pro's Closet during their closure in October 2024. Timeline of Events: On September 19, 2024, I traded a bicycle for store credit at The Pro's Closet. At the time of this transaction, the company failed to disclose their impending closure, violating the Colorado Gift Card Act (§ 6-1-722, C.R.S.), which requires disclosure of closure to gift card recipients within 30 days of closure. The company subsequently announced an "End of Season" sale, which appears to have been a deliberate misrepresentation of their true financial situation. After selling their premium inventory to cash buyers, they announced their insolvency and a "going out of business" sale, forcing store credit holders to make immediate purchases or forfeit their credit value. Specific Violations: Failure to disclose impending closure when accepting trade-in for store credit Misrepresentation of business status through "End of Season" sale marketing Product misrepresentation: Advertised e-bike with 625wH battery but delivered with incompatible 500wH battery Failed to include advertised charging equipment Refusal to address product discrepancies, citing insolvency Current Status: The Pro's Closet has since reopened under new ownership, with previous management still in operational control. They continue to decline responsibility for these violations and have refused to rectify the situation. This pattern of behavior suggests a calculated strategy to maximize profits while deliberately disadvantaging store credit holders. I am seeking appropriate resolution for these violations and misrepresentations.

Before purchasing must read cancel and refund policy.

Bought a bike from you all. Paid first thing Monday morning. Was told it would ship out in 24 hours maybe sooner. Didn’t ship out until late Wednesday. Sat in a trailer on your lot for another day. When it finally started moving. I was told it would be delivered Friday. Signature required obviously. So I took off Friday to sign for it. Never came. Wasn’t notified until 10pm Friday it was not being delivered. Same thing Saturday. Says it was to be delivered by 2pm. Never was them it changed to by end of day. Finally arrived and I had left my wife home to sign for it. The driver came to the door. Said it was too big to unload and if we wanted it we would need to come get it off the truck. So my wife had to unload it and move it inside the house. I told you all this and was told you would refund the shipping since I had issues. I appreciated that. Well it’s been well over a week since that was supposed to happen. Never did. So I am a first time customer and will never shop here again and I will let my bike community know if my experience. Just so they are aware.

I received a wheelset that looks like a counterfeit: every single aspect of it is terrible even though the MRSP is around $1800.

If you wanna get hilariously low balled or REALLY need to sell a bike, go here. Its gotta be hard to run a used bike marketplace, but I’ve also been disappointed in my experiences trying to sell bikes to these people.

canceled selling my bike due to a new policy of deferred payment for 60 days.

Got a decent deal on getting the bike but disappointed with the buyback offer. Was hoping to get a good offer so we could put the money towards another bike from you. You could have made more money on the trade in but it wasn’t to be. Won’t be using your store again!

Offering me less than 1,500 for a very lightly used Pegoretti Marcelo w/ Campy Super Record 12 is an insult. I severed all my ties with Procloset and will no longer take my bikes for service there.