gina B.
Gotta win SOMEtimes
I understand that you can't win all the time, it's called gambling for a reason. However it's just not fun if you never win. I've only received my weekly 10% refund once in the 8 weeks I've been a member. I put in a ticket about KENO not working last week, I've heard nothing back. The casino host was very nice and helpful when I initially signed up, and I've never had a problem with the site being slow, or glitchy.
Response from TheOnlineCasino.comJan 31, 2026
Hello Gina Thank you for your detailed feedback. We’re glad to hear you had a positive experience with our casino host and that the site runs smoothly. We’re sorry about the issues with Keno and the weekly refund, and we encourage you to follow up with our support team so we can resolve these concerns. Ron C. Best regards TOC support team




