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TheOnlineCasino.com (theonlinecasino.com) has 485 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
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BARRY F.
Worst casino ever! They wouldn’t pay!
Response from TheOnlineCasino.comJan 27, 2026
Hello Barry We’re sorry to hear you feel this way. If there was an issue with a payout, our support team would be happy to review your account and explain what happened. Please contact us directly so we can assist. Best regards Aaron R. TOC team support
Jeremiah N.
Absolutely a scam. Do not use the deposit bonuses. I deposited $100 and used the 400x bonus so a total of $500 was deposited into my account. Well they dot tell you that if you use that bonus that you have to wager 50x the amount. So 50 x 500 = 25,000. So I have to wager $25,000 before I ever get to withdraw money. They also don’t advertise that roulette does not count toward your rollback bonuses. You don’t find this stuff out until you start emailing them. Don’t waste your time or money on this site.
Response from TheOnlineCasino.comJan 26, 2026
Hello Jeremiah We’re sorry to hear about your experience and appreciate you sharing your concerns. Wagering requirements are tied to bonus offers and are outlined in the bonus terms before acceptance, including which games contribute toward rollover. We understand these terms can sometimes be overlooked or feel confusing, and we’re always working to make them clearer. If you’d like, our support team can review your bonus activity and explain how the wagering requirement was applied to your account. Please reach out with your username so we can assist further. Regards Ron C. TOC Team support
Md
The dealer somehow always makes 21 on a 6 facing double downs and splits. Scam.
Response from TheOnlineCasino.comJan 25, 2026
Hi Mitchel, We hear your frustration! Those dealer-bust-cards turning into 21s are the toughest part of Blackjack. Please rest assured that our games are fully audited and operate on a fair, random system for all players. Luck can be a rollercoaster, and we hope your next 'double down' results in the win you’re looking for. Good luck! Best regards, Joseph A. The Online Casino Team
BRITTANY H.
Anytime I play there is never a chance of winning, scam site just to get your money, the odds are not in your favor AT ALL!
Response from TheOnlineCasino.comJan 24, 2026
Hi Brittany, Thank you for sharing your feedback. We take accusations of being a 'scam' very seriously because we pride ourselves on being a fair and transparent platform. Outcomes in gaming are never guaranteed, and losing streaks, while unfortunate, are a part of the experience. We offer a wide range of games with different volatility levels. If you aren't finding success in one area, our support team is happy to explain the mechanics of different games or help you find a new strategy. We want our players to have fun, and we wish you better luck on your next play. Best regards, Joseph A. The Online Casino Team
MATTHEW L.
One of the worst casinos in my opinion.
Response from TheOnlineCasino.comJan 24, 2026
Hi Matthew, We're disappointed to see this rating. At The Online Casino, we aim to provide a 'fun and fair' environment for everyone, and it sounds like we missed the mark in your case. We invite you to contact our Customer Service Management so we can hear your concerns directly. We are always looking for ways to improve our platform and would value your input. Best regards, Joseph A. The Online Casino Team
JAMES K.
Same as all the rest. Im not sure what you think is different than any other scam casino? Garbage like all of them. You stay alive by idiots like me thinking it's going to be different but nope, just the same. Just watching my money go down the drain in 5 minutes flat. Remember, you asked for my opinion
Response from TheOnlineCasino.comJan 24, 2026
Hi James, Thank you for sharing your opinion. We understand that losing quickly feels like the 'same old story,' but we strive to be different through our service and our reliability. Scam sites don't stay in business for years or answer their phones—we do. We provide the same fair, RNG-audited odds found at the world's major casinos. Gaming is built on unpredictable streaks, and unfortunately, cold streaks are part of that. We wish you better luck and appreciate you giving us a chance. Best regards, Joseph A. The Online Casino Team
Counter
Worse than worse . You can never cash out. It’s a rigged system. Nobody should trust them. Very sneaky money taking
Response from TheOnlineCasino.comJan 24, 2026
Hi Mikey, At The Online Casino, we pride ourselves on being a fair and transparent platform. The claim that our system is 'rigged' is unfounded; our games follow strict industry standards for fairness. Regarding payouts, we honor all requests that meet our standard terms and conditions. If you have a specific payout that hasn't been processed, please contact our support team immediately so we can assist you. We value integrity above all else. Best regards, Joseph A. The Online Casino Team
PORSCHE T.
This casino sucks. Such difficulty to withdraw your money if you win!
Response from TheOnlineCasino.comJan 24, 2026
Hi Porsche, We apologize for the frustration. It’s never our goal to make withdrawing your winnings a 'difficult' experience. We pride ourselves on honoring all valid payout requests. If you are stuck on a specific step or document, please contact our support team immediately. We want to make sure you get your money as quickly as possible. Thanks for your patience. Best regards, Joseph A. The Online Casino Team
