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TheOnlineCasino.com (theonlinecasino.com) has 485 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Website
theonlinecasino.com
Category
Gambling
Listed on Five Star Index
2026
About these reviews
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The company replied to 100% of reviews.
Latest
Most recent review: October 2026.
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Scamy split bet rules split bets dont win multipliers!!
Bs roulette rule if you make a better number make sure you bet your bet on a whole number and don't split it between numbers because if it happens to get a multiplier they will not honor it if you have a bet split between numbers they say it only counts if you're on one single number that's bullshit
Response from TheOnlineCasino.comFeb 24, 2026
Thank you for your feedback. Roulette payouts and multipliers are applied according to the specific game rules, including how qualifying bets must be placed. We understand this can be frustrating, and we encourage reviewing the game rules or contacting support so we can clarify how multiplier eligibility works.
Regards
Ron C.
TOC support team
SE
Sarina E.
HORRIBLE APP
HORRIBLE APP. Don’t play here they won’t pay you out & will keep your money! Look at Hassels review!!
Response from TheOnlineCasino.comFeb 24, 2026
Hi Sarina
We’re sorry to hear this. Payouts are processed according to our terms and verification requirements. Please contact our support team so we can review and assist you.
Regards
Ron C.
TOC support team
JG
JULIE G.
They don’t actually let you withdraw…
They don’t actually let you withdraw your winnings!
Response from TheOnlineCasino.comFeb 23, 2026
Hello Julie
We’re sorry to hear this. Withdrawals are processed according to our terms and verification requirements. Please contact our support team so we can review your account and assist you directly.
Best regards
Ron C.
TOC support team
LE
Lene
Do not use this casino!
I wanted to test out this online casino so made a couple of smaller deposits in order to see what I thought. I’m glad that I cut my losses right away. I contacted customer service saying that I would like to delete my account. They asked me why, and I said because their slots do not pay anything in comparison to others. The RTP is awful! Even for the same slots elsewhere. They offered me a small bonus to stay before choosing to close my account. I accepted and said that I would use it and then decide if I would continue to use their casino. They replied that they closed my account anyway. Very rude customer service! They clearly don’t care to keep new people for long. Their loss. I spend quite a LOT and also win often elsewhere. I wanted to see how their customer service was, and boy did they show me! Terrible! I get treated so kindly elsewhere and that’s why I use those casinos. I even have casino hosts that are wonderful. I thought it would be fun to try this place as well. I would not use this site if I were you. There are others that are way better!
CU
customer
Scam
Scam! Site they never allowed me to verify my account and couldn’t redeem any of my winnings
Response from TheOnlineCasino.comFeb 21, 2026
Hi Gregory,
We take accusations of this nature very seriously and want to clear this up immediately. We assure you that we never intentionally block a player from verifying their account; it is actually in our best interest to get you verified so you can continue enjoying the site.
Verification hurdles usually happen for a few specific reasons:
Document Clarity: If a photo of an ID is blurry or edges are cut off, our security system may auto-reject it.
Mismatched Info: If the address on your utility bill doesn't perfectly match your account profile.
Email Filters: Sometimes our requests for additional info end up in 'Spam' folders.
We want to get your winnings released to you. Please contact our Customer Service Team. We will assign a dedicated agent to manually review your documents and walk you through the process step-by-step until your account is fully cleared for withdrawal.
Best regards,
Joseph A.
The Online Casino Team
NN
NICHOLAS N.
No one has helped me withdraw
No one has helped me withdraw
Response from TheOnlineCasino.comFeb 21, 2026
Hi Nicholas,
We sincerely apologize for the lack of communication you’ve experienced. Getting your winnings to you is our top priority, and it sounds like there has been a breakdown in the support process that we need to fix right now.
Often, a withdrawal 'stalls' because of a pending document request or a verification step that didn't trigger an alert in your dashboard. We don't want you feeling stuck.
Let’s get this moving: Please jump onto our Live Chat right now and use the phrase 'Payout Escalation.' This will flag your request for a supervisor's manual review. We will check your account, identify exactly what is holding up the transfer, and walk you through the final steps to get your funds released today.
Best regards,
Joseph A.
The Online Casino Team
KA
Kim A.
NEVER RECEIVED MY 1000.00 DOLLARS I WON AND ITS BEEN 2 WEEKS
To redeem my money I won, it took so far 2 weeks, and I still don't have it...I've never played a casino that doesn't pay within 24 hours but usually the same night after 200am you get your money from that day...NOT HERE!!! I STILL HAVEN'T GOTTEN MY 1000.00 DOLLAR WINNINGS...AND ITS BEEN 2 WEEKS.. LAST WEEK THEY REJECTED IT BECAUSE THEY SAID THEY HAVE TO DO A REFUND FIRST ON MY PURCHASES I MADE BEFORE WINNING THE MONEY... WHO REFUNDS MONEY SPENT AT A CASINO.. BUT THEN THEY TOOK IT OUT OF MY WINNINGS...ALSO THEY CHARGE A 40.00 FEE TO RECIEVE YOUR MONEY..
AND EVEN THOUGH I PAID A 40.00 DOLLAR FEE, I HAVE YET TO SEE MY MONEY 2 WEEKS LATER!!! SO IM TELLING YOU YOU DO NOT WANT TO PLAY AT THIS CASINO, ITS JUST A SCAM I THINK...NEVER GOT MY 1000.00 I WON...
Response from TheOnlineCasino.comFeb 21, 2026
Hi Kimberly,
We hear your frustration and want to provide some clarity on exactly where your $1,000.00 winnings stand.
Regarding your ACH payout requested on February 18th: While we aim for speed, ACH transfers (Direct Deposit) move through the traditional banking system. According to our policy, this method can take up to 5 business days to fully clear and reflect in your bank account.
As of today, February 20th, your transfer is currently in the 'Processing' phase with the clearinghouse. Because the 'Refund-to-Source' step had to be completed first to satisfy the card processor's security requirements, the remaining balance was then dispatched via ACH.
We apologize that the $40.00 processing fee and the multi-step verification have made this feel like a long wait. Please hang tight through the early part of next week. Those funds are on their way. If you don't see them by the end of the 5th business day, please contact our Priority Payout Team immediately so we can provide the trace number for your bank.
Best regards,
Joseph A.
The Online Casino Team
RS
RENE S.
I havent been paid out
I havent been paid out. Ive been waiting for my payment?
Response from TheOnlineCasino.comFeb 19, 2026
Hi Rene,
We understand that waiting for a payout can be stressful, and we want to help get this resolved for you immediately.
At The Online Casino, payouts are a top priority. Delays are usually caused by a simple fix, such as a pending account verification (KYC), a rollover requirement that hasn't been fully met, or a specific processing window for the withdrawal method you chose.
Please reach out to our 24/7 Live Support team or email our Management Department with your account details. We will look into your specific transaction right away to see exactly what’s causing the hold-up and get your funds moving!
Best regards,
Joseph A.
The Online Casino Team
