The Luxury PergolaReviews of theluxurypergola.com

Recently purchased a property with a pretty barren backyard that needed some loving. Going the traditional route of hiring a local builders, having a designer come out, mock everything up digitally, paying for laborers etc, we were getting quotes exceeding 20k. Instead, going with the kit from luxurypergola and spending an weekend putting it up with the help of some buddies, we saved thousands but still got that expensive look. Recommend for anyone who's handy and looking to save on ridiculous labor costs these days.

I was surprised how easy it is to use! All my guests are always so impressed and give me compliments on my pergola. This is definitely one purchase that has more value added than what I paid for.

Amazing customer service and pergola quality. It took us a long time to find the one that matched what we wanted and this is it. I cannot thank them enough for the help, followup, and care!

I usually don't write reviews but this time, I had to. I couldn't be happier with the pergola I purchased from The Luxury Pergola. The Luxury Pergola's customer service demonstrated professionalism and attentiveness from the beginning (shout out to Brendan - you are the best!!) They listened to my requirements and preferences, offering expert guidance and suggestions to help me make the best decision for my outdoor space. Their team ensured that every aspect of the purchase process was smooth, efficient, and tailored to my needs. The quality of the pergola itself is unmatched. Crafted with precision and attention to detail, the workmanship of Luxury Pergolas is a testament to their commitment to excellence. The materials used are quite obviously the highest grade. I am so happy with how it looks and the overall functionality. The Luxury Pergola's commitment to customer satisfaction extends beyond purchase date. Their after-sales service is exemplary, providing continued support and assistance whenever needed. They seriously GENUINELY care about their customers' experiences, and their dedication to ensuring my complete satisfaction speaks volumes about the company's values. In an industry filled with options, The Luxury Pergola truly truly stands out as the best.

I doubt any other company in this industry will ever beat the luxury pergola’s customer service or product value. I had another company come out and they quoted us 3x the price of what we ended up paying. I had a local contractor install ours on our back patio and I’ve gotten to enjoy it with the family for a few weeks now. We also received a lot of complements from our neighbors as well!

I'm a very satisfied customer. The owners are very honest and will work with you on scheduling as needed. They are continuously adding or improving their product. I bought the 12 x12 White Aluminum kit with post base covers, contemporary crown molding, and a center beam. So here's my breakdown: COMMUNICATION: 5 Stars From my first phone call inquiry in late January to the info on the drivers bringing it out in mid June, communication with the supplier was great. SHIPPING: 5 Stars It arrived in 2 days from IN to CA, yes, the dedicated driver team stopped on Saturday 6/19 to deliver a kit in Colorado, then delivered my kit at noon on Sunday (Father's Day). The drivers helped me unload it and place it in my garage, about 20 feet from the street. All packages (19) were in excellent condition, no rips/tears/dented cartons. 12 LONG cartons taking 2 men to handle, 7 other lighter cartons. PACKAGING: 5 Stars The long cartons all had heavy corner protectors, and strong banding. Each was labeled with the contents, so I could stack them in the order I would need them. I have no suggested improvements to the packaging. I took Monday and Tuesday to unpack and do layout on my patio, as my preferred helper was unavailable until Wednesday. I also drilled out the (4) 3" holes in my center beam, moved all the patio chairs out of the way and set up the 2 tables as workbenches (each could hold 5 louvres when it came time to assemble them). My location was very daunting, as it is adjacent to my pool on 2 sides, and is raised 6" above the adjacent walkways, making ladder placement very challenging. We bolted down the first pole and found that (in my situation) the approach to building it from the top down just couldn't happen. So I precisely laid out all 4 pole bases, shimmed and plumbed and squared and put 2 of the 4 bolts in each pole. Then we could put pressure on the pole tops and lean ladders against them without falling into the pool. ANCHORS -1 Star: The kit is shipped with Simpson Titen 3/8" x 3" plated anchors (not galvanized or stainless steel). I had already bought Red Head Stainless Steel 1/2" x 5" Tapcons (SLDTs), as I know what corrosive salt ocean air does to plated metal. Simpson makes Stainless Steel Titen anchors, and I will suggest to Brendan that they switch to them. The plated Titens are only approved for indoor applications or temporary outdoor use--I plan on the Pergola lasting a long time. FIT AND FINISH: 5 stars. The posts, horizontal beams, connector posts and plates were all very accurate. It went together exactly like shown in the various videos, there were small gaps between the crown moulding corners and long pieces, but they supplied plenty of Novaflex Sealant/Adhesive, so I could fill in all the cracks/gaps. FINISHED PRODUCT: 5 stars. The new pergola is beautiful, the louvres open and close perfectly, and it debuted at our Fourth of July BBQ and swim party, where received over a dozen very positive compliments. It gives us much better shade than our old dual 6-1/2’ x 10’ Umbrellas, and I believe it will last decades as it is so well built. POST BASE COVERS: 3 stars: There were a least 1 welded corner that came apart during installation on 3, and on one of the covers 3 of the 4 corners separated. I had to use metal rated epoxy and straps to glue them back together. In the video they show the covers sliding down the posts easily but they were way too tight, and we slid them up from the bottom of before screwing the post to the stainless steel mounting feet. That’s really my only criticism, the anchors and the post base cover corner failures. I like the pergola so much that I am investigating removing my 20 year old tattered retractable owning and installing a 10’ x 16’ kit to replace it.

Great product, great customer service! This pergola is well designed and beautiful. Look forward to designing into our projects in the future.

Great product and excellent customer service. Actually returned calls and responded to emails!!