The Luxury PergolaReviews of theluxurypergola.com

Sample was delivered within the stipulated time

I ordered a material sample, the ordering process was short and simple. The product arrived as scheduled. The quality and strength of the material is the best I've seen for over 30 years and I have seen and used Pergolas throughout the years. Whatever size you get. I'm sure it will outlast your lifetime and your children's. I recommend this product to anyone who wants the most superior product on the market.

Customer Service has been top notch. Chase and Brandon are always quick to respond to my many questions. I just received my delivery, loved the tracker app, was able to go about my day and plan when I needed to be home. The TQL truck driver was courteous and helped me off load the boxes. I continue to be impressed with Luxary Pergola. I have not seen such detail/care in packaging materials in a long time. And I am blown away at the weight and heavy duty structure of the base piece that I took out of one box. Now it makes sense regarding the recommendation to use 20 inch diameter sonotube for the footers. Looking forward to getting this put together.

Patrick Hill and the YouTube videos. Patrick went above and beyond the call of duty to get us the answers that we had before purchasing the pergola. He was super responsive and very thorough. Thank you Patrick!! Also, the YouTube videos are Very Informative, it was the videos that sold me on the product.

We had been looking for a pergola to shade our patio for some time and had reviewed other DIY products as well as had several bids by local contractors that were significantly more expensive. We stumbled on The Luxury Pergola while researching an imported competitor. We were impressed, but like many people, concerned because this was an online purchase and we couldn’t find much in the way of reviews. Since we live about 4 hours away, we decided to travel to Indiana and see the product in person. We were incredibly impressed! Not only is this pergola built solidly, but it is taller than most products out there which would work better for what we wanted to do. We met with Brendan and bought a super-pergola (20X22) with a 20 foot shade screen, before we headed home that day. Our pergola was built by three old guys aged 66-72 (and a little help from a material lift). The truck arrived as expected and was unloaded quickly (we had a great delivery driver!) and organized to start the building that day. Everything was very well packaged and labeled which made the process easier. All of the YouTube videos were helpful to make sure we had the tools we needed ready to go. Throughout our pergola journey, Brendan was there to answer questions, give us helpful tips, and keep us informed. We wanted the pergola up close to our house and he helped us figure out how to do that with engineered drawings. Our city is known for its tough permit standards and we had presented the drawings with the permit request. We had the building commissioner and two permit inspectors comment on how well built this product is. Besides the integrity of both the pergola and the company that makes it, we were also impressed that all of this is sourced and built in the US. Not many other companies can say that. You won’t find a better DIY product and a better company to deal with than The Luxury Pergola!

Responsive, professional and took immediate ownership of issues to get to a resolution. Based on the experience we had, these guys stand behind their product and deliver on what they say. I have no hesitation in recommending Luxury Pergola

All aspects of our experience with Luxury Pergola has been exceptionally positive. The majority of our experience has been with Brendan, one of the co-founders of the company. Brendan was very patient and detail oriented as he guided us through the purchase and installation process. It has been two months since installation and we love our pergola even more each day. Kudos to Brendan and all of the The Luxury Pergola staff.

The exceptional build quality would be enough for me to give this product a 5/5 star review, however the above and beyond service I received in getting my questions answered merit an extra star. Thank you, Brendan, for making the buying process seamless. Don’t make the mistake of trying to buy a cheap imported imitator. This pergola is more than a shade structure for a house — it has become an extension of our home here in Texas.