The Luxury PergolaReviews of theluxurypergola.com

I could not be more pleased. I am sitting under our 12x12 pergola as I write this review. We use it everyday. Patrick was a great help throughout the process. Answered so many questions. The pergola is extremely solid. And loos great on our deck. Will probably add a sunscreen in the future. Could not be more pleased.

When I started looking at Pergola's for my home there were so many to shop from. I then came across Luxury Pergola doing a Google search. There was no comparison that the others offered that could measure up to Luxury Pergola. The wind threshold, the snow load, etc. So I watched the video that was so well explained for installing. I then called and spoke to Brendon on one occasion and Chase on another occasion who gave me detailed info. So when it was time to call and make a purchase I spoke to Patrick Hill. Patrick helped me with choosing the right Pergola for my geographic area. I wanted to get the Magnum or at least the Luxury. Patrick said he would be happy to sell me the higher cost one but explained the difference in them between the 3. When it was done I purchased the Pro since the others would be for bad weather areas (hurricanes, tornadoes). Patrick did tell me that I could put deeper anchors in but that 3 inch were fine. He told me the brand of anchor and I purchased the 6 inch locally just so I would feel better myself. When it was time to deliver to me Patrick let me know when the truck was leaving and an ETA since I was their first stop. It was an easy unload by myself and the driver which only took 10 or 15 minutes. Then came the install. I hired some local contractors and although they watched the video on how to install both them and myself had a couple questions. So I called and texted Patrick during installation and he had the answer right away along with any suggestions. As the crew worked into the late afternoon Patrick was leaving work to go golfing and was still speaking to me on his way. Patrick then told me to call or text with any other questions and he would answer me while out on the golf course. Luckily I did not have any more questions and Patrick was able to enjoy himself. I can't say enough about the whole team at Luxury Pergola. But, Patrick was head and shoulders above any customer service experience that I have ever encountered. Thank you very much. Also, the contractors who installed the Pergola said that they have installed a bunch of Pergolas but this was the nicest and more sturdy than anything they have seen or installed.

Very satisfied with the product will stand up to the elements, strong winds that you get off of Lake Surface and sometimes heavy snow loads. Great installation video.

Great staff. Great product. Delivery on time.

We purchased the 12x16 pergula and it looks absolutely amazing! We feel very lucky to have found the Luxury Pergula. We appreciated the videos on YouTube and we thought this was the best way to see how to build this monster of a pergula. I cannot imagine putting it up with a written manual. This is the best decision we have made for our backyard - beautiful and made to last pergula. Also, they have the best customer service (shout out to Chase, who answered all of our questions and was there for us not only to help us choose the right size but also to help during the instalation and even after). Standing underneath our pergula as I am writing this review, I feel a sense of pride to say that we were able to put together something so sturdy and beautiful.

Absolutely amazing product and customer service! Chase gave us easily the best customer service we have received from a company ever. He was there for any question we had before, during and after installation. The pergola not only looks incredible but you can tell it is very high quality and should last a very long time. Installation was definitely a project but the videos they have are very detailed and informational. These guys obviously have great passion for what they do and stand behind their product. Thank you again to Chase and the team! We are very happy with our new pergola!

I was really impressed with the luxury pergola. We got the 12 x 16 build, and it looks impressive. It took us 3-4 days to finish, and the hardest part was getting the beams up, as it requires 3 people at least to set up. I really like how simple it was to install, and the video really tells you everything you need to know to set up efficiently. Patrick was our sales rep, and he was really helpful in answering any questions we had when we called. Overall, I would recommend this product to a friend, and although the price is high, I would say it’s more than worth if you’re looking for a quality product that will last for a long time.

Very helpful and knowledgeable staff. They made the process of purchasing an expensive, custom made product easy.