The Luxury PergolaReviews of theluxurypergola.com

Had a great experience with The Luxury Pergola. Spent months researching various options and companies and came to the conclusion that this was the best company at a very reasonable price point compared to other companies with inferior products charging twice as much. The on-line videos and tutorials are helpful and entertaining. My main point of reference was Patrick Hill who was fantastic. He emailed and texted me regularly with updates and advice. His colleagues including Chase and Brendan were also very helpful. The kit is sold as a DIY structure so it does take some basic construction skills and at least 2-3 helpers. My advice quite frankly would be to hire some help. I hired a pergola installer locally in San Diego who was great and well worth the extra expense. I added lots of extra like a Kichler Breda 65" fan, Juno WF4 wafer lights on beam, Bose 251 speakers in the corners and 2 Infratech Slim Line heaters on the long rails. Took some extra time due to all of the extra electrical work/runs but in the end we couldn't be happier. Will try to speak to the company at some point about our experience to help others who are in the same position decide on similar extra accessories and options so they can plan ahead with their build in terms of electrical conduits. The unit itself is very well built and looks amazing. Thanks Patrick and team!!

Chase was exceptional in explaining the ordering process and helped me with all my questions for the Ultra Pergola. Our HOA has strict guidelines for metal pergolas and only one out of the 2200 homes was approved for a metal pergola. The luxury pergola Ultra checked all the check boxes when it comes to sturdiness, wind resistance with superior quality materials. HOA approval was done with first attempt and I placed my order right away. Delivery was done within 3 weeks and installation went smoothly. Brendon helped answer all the technical questions during installation and I could not be more happier how the Ultra Pergola turned out to be. I will definitely recommend this to my friends. Thank you, The Luxury Pergola Team.

We live by the coast of South Carolina and we had been looking for some type of open encloser to break the heat in the summer but allow the sun in through the winter months, We looked at regular Pergolas made out of Aluminum and vinyl, but they were not really the solution as they would not stop the rain as well. Once we started looking at louvered Pergolas, we really liked the design, and options of the Luxury Pergola Company vs their competitors. We called their offices and Patrick Hill walked us through everything that we needed. Because we are by the coast, he was able to give us our choices on Pergolas that would fit our wind requirements as well. Their delivery was fast, we loved their delivery service, actually had the driver stay for dinner, they were very helpfully with every part of the process and any installations questions that we had as the unit was installed. We would certainly recommend Patrick and his team and would certainly use them again if the need arises.

When we began our search for an outdoor pergola, a competitor quoted us a price that was nearly 3x that of The Luxury Pergola. We then visited The Luxury Pergola showroom and met with Patrick. He was very knowledgeable and answered all questions we had about the assembly, which got my husband very comfortable with doing this DIY project. He even made a long trip to our house to pick up payment. Customer service at The Luxury Pergola is outstanding! It took my husband and 3 college boys a day and a half to install the pergola. We do recommend that you watch the YouTube videos. They are very helpful with assembly. Highly, highly recommend The Luxury Pergola!

A well engineered and quality product (12x15) made in the USA! Patrick was available and quick on any questions I had. Great experience and proud of my new patio.

I was initially a little weary of The Luxury Pergola -- a site with a ton of beautiful resources, high quality production videos, and a price point notably higher than all of the other pre fabricated, online order pergolas. I reached out to their team and ended up working with Patrick Hill from start to finish. Patrick always made it a point to take my calls and answer my questions all through out, and even work with me on things like pushing the delivery date back a few weeks when I was trying to find builders to install it for me in my backyard. For larger pergolas, you absolutely need at least two people, if not three to put it together. Patrick was super kind and generous with his time, even going as far as doing video calls with my builders to consult and go over everything to make sure it was a smooth and seamless install. Patrick even reached out a few days after to check up on everything and ensure that I was happy with it -- this type of service is absolutely unprecedented and worth the price. I have no doubt in my mind that a lot of the other online companies have minimal support or communication with you post-sale, and I am absolutely confident and happy with backing The Luxury Pergola in my purchase. If you can afford their price point, do yourself a favor and go with their team. You won't regret it and The Luxury Pergola team will go above and beyond to make sure you are happy with your purchase.

Pergola Type: 12x16 Pro with Center Beam and Electrical Control Kit Installation Experience The delivery process was smooth with clearly labeled boxes. The installation videos were incredibly helpful, and I was fortunate to receive all parts intact. However, a missing component was quickly replaced by the company. Patrick did a great job answering the questions we had. The pergola is exceptionally sturdy and well-constructed, exceeding expectations for durability. The included touch-up paint is a thoughtful addition. While I'm handy, this was a larger project than I've tackled before. The installation process went smoothly once I got the structure aligned. I did encounter a minor challenge with installing the center beam due to clamp size limitations. However we discovered a creative solution. We removed the bracked from one side of the beem and mounted it (loosly screwed), used a bit of WD40 and the beem slid right on, that allowed us to balance and finished mounting the beem.   Base collar: I don't plan on taking them off so I didn't want to worry about widning the channel (and we broke a couple of keys). So I used a bit of WD40 and was able to press the different sides together with my hands. Overall Impression Despite a small hiccup, I'm extremely satisfied with the pergola. It's a fantastic addition to my outdoor space. The product quality and customer support are top-notch. However a downloadable installation guide would have been beneficial for quick reference.

I absolutely love this pergola, and I've been happy with all aspects of my purchase. Kyle was very helpful and was able to answer my questions quickly and followed up with order updates promptly. The materials used are very high quality and I think the slightly textured powder coat finish is excellent. It doesn't produce any glare or reflections and is easy to clean. We had a tornado in our area with gusts over 80 MPH and as expected, no issues whatsoever with the pergola having the roof closed.