alex B.
Keep well away from this place
⭐ Very disappointing customer service We had a fantastic day at the SnowDome in Tamworth, but unfortunately our experience at the Lifthouse Coffee Co. left a very sour taste. I saw an amazing-looking scone advertised with jam and cream, so I bought one. Only after purchasing it was I told there was no cream. I asked what would be taken off the bill, considering I wasn’t actually receiving what was advertised. The staff member who served me, Anna, was incredibly dismissive. She looked at me over her glasses and said nothing. No apology, no explanation, no offer to reduce the price or provide an alternative. I found her attitude appalling. When you’re paying for something advertised with jam and cream, it’s reasonable to expect either what you ordered or some acknowledgement when part of it isn’t available. The scones may look amazing, but the customer service certainly wasn’t. I won’t be buying from here again.