The Heirloom BooksReviews of theheirloombooks.com

I ordered my books in mid December, and started sending emails to support about 5 days ago. I have not heard a word, or received any books. I ordered these a couple weeks ahead of Christmas, and after reading these reviews, I unfortunately expect to never receive my books. If I receive no communication nor books, then in about one week, I'm going to start filing reports. I'll be reporting through my bank, through the FTC Report Fraud portal, the California Social Services fraud report portal, Shop Pay, Shopify, BBB, and I'll probably share my experience on Reddit, Yelp, and a few other forums and business review sites. More to come.

This "company" is nothing more than a scam. They'll process your payment and then never ship you your order. I disputed the charge with my credit card company and was able to get my money back. Stay away from these frauds.

Same as Oscar. I ordered the book in time for Christmas. It never arrived. I keep writing them, as there is no customer service phone number. I receive and auto reply and then no follow up. I guess I also need to contact my bank and see if I can get my money back. How can I reach them? If they can't reply to any of my emails, then it is a huge scam and they don't deserve the $. Very disappointed. This was meant to be a special gift from my son to my husband.

Ordered 3 books early November and still have not received any books nor shipping updates. Highly do not recommend this company. Will most likely have to contact my bank to receive and refund.

I ordered two books in mid-November as a Christmas gift. I still haven't received anything, nor did I ever receive any emails explaining the late delivery.

I love the idea of these books, but the company is incredibly disappointing. No where did it say that I was buying from China. I ordered two books in November and never received them. Customer service said they told the warehouse my order was 'urgent' after weeks with no updates. They've stopped responding after I asked to cancel my order. It was only after I made a dispute with my bank that they decided to reply and give me a refund. The reviews on their site do not reflect ones elsewhere, proving their lack of transparency. Just order off Amazon instead

If I could give this company zero stars I absolutely would. I placed my order on 12/12/24 with guaranteed shipment before Christmas. Not only have the books not arrived (today is 01/01/25) but my multiple emails to customer service have proved to be in vain. They refuse to issue a refund citing “the books are in transit”. I don’t believe for a second there were ever any books sent. Even if there were, there’s no guarantee they’ll ever come as it seems in that case they have long ago been lost. I’ve asked for a refund twice and both times it was denied. I asked customer service to indicate how much time would need to pass without my merchandise before they’d issue a refund and they refused to answer this question. This company has been reported to my bank, a refund has been issued to me via my bank. The company has also been reported to shop pay as a scam/ fraud. Shop pay is currently investigating this and hopefully our country will flag this and prevent them from doing any further business here. Buyer be aware. They are not American but a Chinese scam. Typical.

Similar story to many of the other reviews…ordered in November as a Christmas present. Only just received delivery on 31st December, after seemingly being delivered from China. Also not very impressed that the “Mum” book I ordered through the website is actually a “Mom” book (I’m in the UK) which is in my view false advertising.