The Heirloom BooksReviews of theheirloombooks.com

I, like so many other people it looks like was duped and I found this website off of IG: BIG MISTAKE! (A few years ago, I bought some shirts from a website, and it was a similar situation, but I assumed it was a one off but now after this experience I highly discourage people from buying anything after being linked from IG.) I got the order confirmation saying it was on the way on Dec.5th. Was excited to give them for Christmas. Never came and the tracking info hasn't changed at all, plus it is coming all the way from China (bad sign), the company says its in Wyoming but it's obviously a sham. I hit up the website help; they didn't get back for days but did on the 29th of December saying they are sorry for the delay but it's on the way & be patient. I told them I changed my mind and they said "sorry, we can't do anything to refund after the order has been sent." Only it's obvious that the order hasn't been sent. Total scam. DON'T BUY!!!!

I ordered a Christmas gift for my father mid December, paid for tracking but nothing has been dispatched when I check my order on their website. Emailed support and received no response. As has been the case for many others after reading these reviews, I’m not holding out hope. If I receive no response within a couple of days, I’m reporting this company. Disgraceful

I ordered these books as gifts for my parents in early December. It is now almost mid January and I have no way to know if my books are still coming. I’ve contacted Heirloom Books support email and they continue to send me the same pre-written response about getting back to me. I am hoping that they see this complaint on Trustpilot and they contact me to figure out a way to help me. I am very frustrated with this company. Heirloom, please get ahold of me ASAP.

Same as everyone else. I ordered 2 dad and 2 mom books on December 7th. Still nothing. I had a tracking number, it said received and ready to ship. Then no such order number after that. It was "ready to ship" on December 11th. But as I said, there is no shipping number anymore. I have contacted the company 3 times. They responded saying they were letting the warehouse know to expedite. I dont think they know what that word means. I guess I will be disputing the charges for the 4 books. Very disappointing. And also I had no idea this was shipping from China. Very deceiving site.

Scam stay away. Ordered books almost a month ago got a bogus tracking number through shop then received some B.S email about sorry for the inconvenience but they are busy with a B.S order number that doesn't show any tracking number. Googled the address they has listed in Wyoming and doesn't come up as heirloom books Will definitely be reporting them as fraud and posting reviews on all social platforms. I will also give their info to my lawyer and have them invested to save other people from waisting their money.

Same experience as many others should have dis my research before purchasing. Placed and order early December received notice that it shipped and haven't heard anything since reaches out to support BUT they were not supportive.

Ordered two books in early December for £40. Tracking has shown "returned to sender" since mid December. I've emailed 3 times this side of the new year asking for a refund to no reply. If I'd spent £10 then I wouldn't be too bothered but £40 is expensive for what I ordered, and to then have to gall to ignore me. Really not happy.

AVOID PURCHASING!!! I bought 2 book from them almost a month ago and they have not arrived. I have sent several emails requesting a refund and they have not responded. I could have purchased similar books from Amazon for less and had them here next day. UPDATE- Replied back to the message they sent here and no email sent to me and no refund has been given. Will provide another update if they refund me.